Grand Valley Police Department

When should I call 911?

Calling 911

Ottawa County Central Dispatch    

911 Flyer

GVSU Allendale/Ottawa County Silent Observer

Grand Rapids/Kent County Silent Observer

What if I call 911 accidentally?
If you accidentally dial 911, do not hang up. Stay on the line and tell the dispatcher that everything is alright. If you don't, the dispatcher will think that something is wrong and send a police officer to check.

 
Why do the dispatchers ask so many question when I call 911?
Emergency dispatchers need to rapidly obtain accurate information so they can send emergency responders to a scene. Dispatchers must also consider the well-being of the public and the safety of the responders. Callers will be asked: Who, What, Where, When and maybe Why. 
 

 

Page last modified February 5, 2015