College of Community and Public Service
May 23, 2014
Grand Rapids premiere of professor's documentary, What is Philanthropy?
May 6, 2014
Michigan Cares for Tourism is in Belle Isle Park Friday, May 9
May 6, 2014
Save-the-Date for the Police Academies 40th Anniversary
May 5, 2014
MIACADA Outstanding Advisor - Graduate Student
April 12, 2014
- See all news items
Certified Tourism Ambassador Program Initiative Moves Forward
Date: October 10, 2013
During the first two weeks of Nov., faculty in the HTM 101 classes will be delivering content to support the Certified Tourism Ambassador initiative. The Certified Tourism Ambassador (CTA) Program is a ground-breaking, nationwide certification program that serves to increase tourism by training and inspiring frontline hospitality employees and volunteers to work together to turn every visitor encounter into a positive experience.
The CTA Program goes well beyond basic customer service training; it gives participants the opportunity to build upon their knowledge of the local region, enhance their skills in serving customers, increase their awareness of information resources and discover the power of tourism. This will also serve as an additional ‘added value’ credential for our students as proposed in our strategic plan.