Student Ombuds

Takeelia Garrett

Takeelia Garrett


What is a Student Ombuds?
You may contact the Student Ombuds at any time during a conflict if you want assistance sorting through a situation. The Ombuds will listen, help you come up with next steps, and discuss other resources that might be helpful.
Typical concerns brought to the Student Ombuds:
Disciplinary concerns, Academic concerns, Discrimination, Harassment, Cultural conflicts, Financial concerns, Administrative issues (procedural questions), Roommate concerns, Housing issues, Supervisor/employee concerns, Workplace issues, Professionalism (lack thereof), Interpersonal communications, and more.

The Student Ombuds DOES:

  • Listen impartially and provide unbiased feedback
  • Provide a confidential place to discuss complaints/consider options
  • Refer students to appropriate campus services and resources
  • Assist with problem-solving to minimize the escalation of conflict
  • Assist people in conflict to develop mutually acceptable outcomes
  • Encourage and empower students and to find their own solutions to problems and concerns
  • Coach students on how to have difficult conversations (non-defensive conversations)
  • Explain University policies/procedures
  • Observe any trends and share them with University administration
  • Recommend changes to policies and procedures based on trends

The Student Ombuds DOES NOT:

  • Advocate for individuals/take sides
  • Offer psychological counseling
  • Keep records identifying individuals who meet with the Student Ombuds
  • Serve as an office of notice for filing a Title IX Complaint
  • Provide legal advice
  • Share personally identifiable information without permission
  • Make decisions (or change any decisions made by others)
  • Keep confidential any imminent risk of serious harm or danger as required by law
  • Conduct formal investigations or write formal investigative reports
  • Change policies or academic and administrative decisions