Human Resources

Administrative Professional Leadership Training Resources: Administrative Skills

The ability to effectively manage work, time, and resources. 

Planning and Organizing
Establishing course of action for self and others to ensure that work is completed efficiently; effectively managing one's time and resources.

Identifying and understanding issues, problems, and opportunities; using effective approaches for choosing a course of action or developing appropriate solutions; taking action that is consistent with available facts, constraints, and probable consequences.

Strategic Decision-Making
Obtaining information and identifying key issues and relationships relevant to a long-range goal or vision; committing to a course of action to accomplish a long-range goal or vision after developing alternatives based on logical assumptions, facts, available resources, constraints, and organizational values.

ARTICLES: Full Text Online

All the Wrong Moves

Big-Picture Problem Solving 

Building Consensus Through Conflict and Dissent

Culture of Trust

Effective Planning Takes Planning 

Execute a Successful Strategic Plan 

From Scenario Thinking to Strategic Action

In decision-making, plan effective solutions 

Making the Wise Decision 

Management By Procrastination 

Managerial Thinking in the 21st Century 

Plan for Success 

Principles of Problem Solving 

Problem-Solving As War 

Risk, Uncertainty, and Doubt 

Strategic Planning 

Stop Making Plans and Start Making Decisions  

The Four Corners of Problem Solving

ARTICLES: Available at the Library Only

How the Balanced Scorecard Complements the McKinsey 7-S

The Unknown in Decision Making: What To Do About It


Harvard Business Review Reprints


Adventures in Success

The University of North Carolina, Greensboro: Student Affairs-Strategic Quality Planning and Assessment






Page last modified September 5, 2013