Title: Customer Service Clerk - Facilities
Department: Facilities Services
· Responds to customer work requests, questions and complaints and resolves problems relating to Plant Services operations policy and procedures.
· Records and track all records pertaining to customer contacts.
· Responsible for record keeping systems associated with work order processing, both manual and computerized. This includes, but not limited to: translating customer requests into work orders, tracking the status of orders, assigning orders to appropriate staff, responding to emergency calls and coordinating customers and Plant Services personnel.
· Contact off-campus vendors to arrange for minor repairs/special projects, and monitor progress of work.
· Compile standard and special reports that required tabulating and manipulating data.
· Compiles scheduled of special events for Plant Services, Plant Engineer, and Public Safety using available software.
· Enters and/or retrieves mainframe and/or microcomputer generated data. Modifies and/or assists with the development of database design as needed.
· Assists with emergency and non-routine communication with campus concerning power outages, gas leaks, utilities, shut-offs etc. including radio communication, telephone, contacting departments and/or the media and maintaining all records relating to the emergency.
· Performs general clerical duties such as typing, filing, copying, answering telephone, ordering supplies, etc.
· Other related duties as assigned.
· Processes all work-order-related charge backs, obtain estimates from supervisors and/or off-campus vendors and compiles charge reports for Business Office.
· Assists with preparation of contractor invoices for payment by Plant Services.
· High school graduate.
· Minimum of two years of related experience and/or relevant training.
· Ability to work under pressure and meet deadlines.
· Ability to maintain positive interpersonal relationships.
· Ability to operate office equipment.
· Ability to provide quality customer service.
· Ability to maintain satisfactory work performance and attendance records.
· Possess strong verbal and written communication skills.
· Type 45 wpm accurately; spelling competency (minimum 80% accuracy rate).
· Experience with various computer software applications.
· Data entry.
· Some college course work in or exposure to non-profit accounting/budgeting systems.
· Experience in higher education.
· Experience with work processing, spreadsheet, electronic mail and electronic calendar software. Willingness to learn to use other software packages as they become available.
Revised Date: May 2011 For questions regarding employment, email Human Resources Employment Information. TDD Callers: Call Michigan Relay Center 1-800-649-3777.