Human Resources

Job Summary:  Oversees customer service/dispatch area as the lead worker, train students, assign workload and tasks, performs duties for Security operations and special project work as assigned.

Primary Duties:

• Oversee and maintain front desk/dispatch operation as a lead worker assigning work and work flow.
• Respond to customer requests, complaints, questions, and resolves problems relating to parking or dispatch.
• Responsible for record keeping of all customer contact.
• Responsible for dispatch of Security officers.
• Make decisions on requests based on approved departmental protocols pertaining to University security needs.
• Compiles standard and special reports in a logical format using available software.
• CCTV review and recording.
• Responsible for emergency and non-routine communication relating to campus emergencies.
• Develop office procedures as needed for the smooth and efficient operation of the Security desk and distributes with in the office.
• Hire, train, discipline and schedule student employees.
• Act as a back up to the Administrative Assistant during any absence.
• Other related duties needed to efficiently run the Security front desk.

 Minimum Required Qualifications:

• High school graduate.
• Minimum of three years of related experience and/or relevant training.
• Minimum one year supervisory experience.
• Demonstrated experience to successfully work under pressure and meet deadlines.
• Demonstrated experience to successfully maintain positive interpersonal relationships.
• Demonstrated experience to successfully operate office equipment.
• Demonstrated experience to successfully provide quality work
• Demonstrated experience to successfully maintain satisfactory work performance and attendance records.
• Possess strong verbal and written communication skills.
• Type 50 wpm accurately; spelling competency (minimum 80% accuracy).
• Demonstrated experience to successfully use a variety of computer software applications.
• Demonstrated experience to successfully work independently, organize own work and coordinate work activities of others.
• Excellent grammar and proof reading skills.

 Desired qualification:  (Preferred in addition to required qualifications.)

• Some college course work.
• Higher education experience.

 Supervision Received:

Receives general instruction and work assignments from a designated supervisor, but is generally expected to work independently.

Supervision Exercised:

May be responsible for the coordination of work assignments for student employees and temporary employees.

Revised Date: September 2008 For questions regarding employment, email Human Resources Employment Information. TDD Callers: Call Michigan Relay Center 1-800-649-3777.