Human Resources

Primary Duties & Global Responsibilities:

• Assist in managing OASIS specific to international partnerships & non-GVSU programs.
• Facilitate online application process and keep rosters updated (including keeping track of student contact information prior to departure, during the program, and upon return).
• Keep all student files accurate and updated.
• Coordinate study abroad application process for partner institutions, where appropriate.
• Track registration status for all study abroad students.
• Send out Financial Aid Consortium Agreements and keep original copies on file & logged into a database.
• Maintain database with important contacts (i.e. partners, affiliates, program representatives, faculty visitors from partner institutions, etc.).
• Responsible for IIE Annual Report and other statistical data.
• Disseminate information that may require explanation and interpretation of established university and departmental policies and procedures, and directs individuals to the appropriate source for additional information.
• Update chart to keep track of exchange balances.
• Communication-help with communicating information to study abroad students such as sending out reminders, e-mail communication, and OASIS updates.
• Monitor two primary budgets (tuition subsidy and study abroad deposit) and report expenses to director, request new accounts as programs develop, reconcile budget reports.
• Generate reports, memorandums, correspondence, presentation materials spreadsheets and graphics, and other materials utilizing computer systems.
• Coordinates special events and functions (i.e. orientation sessions, re-entry sessions, workshops, etc.).
• Coordinate student evaluation process for returned study abroad students.
• Monitor insurance requirement for all students studying abroad through international partnerships or non-GVSU system.
• Request study abroad program fees and tuition credits be placed on the GVSU system.
• Develop and maintain the GVSU course equivalency charts for all international partnership programs.
• Assist in coordinating visitor itineraries for international visitors.
• Process deposit refunds and pay invoices from partner institutions.
• Send updated study abroad rosters to appropriate on-campus representatives.
• Each semester, provide a list of students who are eligible for the study abroad grant.
• Track all post-acceptance forms.
• Review each students file to check for faculty course approvals once an official transcript has been received by our office.

General Office Duties:

• Serve as back-up for phones and walk-ins;
• Provide information on international partnerships and study abroad programs;
• Prepare outgoing mail including bulk mailings;
• Receive incoming mail, sort and route mail;
• Type memos and other correspondence;

 Minimum Required Qualifications:

• High School graduate.
• Minimum of three years of related experience and/or relevant training.
• Demonstrated experience to successfully work under pressure and meet deadlines.
• Demonstrated positive attitude with a collaborative approach.
• Demonstrated ability to successfully maintain positive intercultural and interpersonal relationships/communication.
• Demonstrated interest in international and intercultural issues.
• Demonstrated experience to successfully operate office equipment.
• Demonstrated experience to successfully provide quality services.
• Demonstrated experience to successfully maintain satisfactory work performance and attendance records.
• Possess strong verbal and written communication skills.
• Type 50 wpm accurately; spelling competency (minimum 80% accuracy).
• Demonstrated experience to successfully use a variety of computer software applications such as MS Word, Excel, Access & Dream Weaver.
• Demonstrated experience to successfully work independently & as a team player, organize own work and coordinate work activities of others.
• Excellent grammar and proofreading skills.

 Desired Qualifications:

• Some college course work.
• Overseas travel and/or living experience.
• Higher education experience.
• Second language skills.
• Supervisory experience.

 Supervision Received:

Receives general instruction from a designated supervisor, but is generally expected to work independently.

Revised Date: September 2008 For questions regarding employment, email Human Resources Employment Information. TDD Callers: Call Michigan Relay Center 1-800-649-3777.