Title: Library Associate - Circulation Zumberge
A primary customer service contact for the library, delivering an array of library services, securing the building and its resources, ensuring an environment conducive to learning.
Primary duties: (Scope of Work)
A primary customer service contact, referring patrons to people and resources throughout the library system and generally assisting patrons in using the library
Handles circulation transactions with students, faculty, staff, administrators and members of the public
Assist in the operation of the Allendale Curriculum Materials Library (curriculum lab and materials production center), including providing basic reference and equipment operation expertise
Coaches student employees in communicating with clarity and tact and models appropriate behavior
Handles student, faculty and staff library accounts, reconciles cash drawer, and exercises discretion in reconciliation of patron account discrepancies
Reconciles library inventory and missing item reports to ensure accuracy of library holdings
Interprets and enforces wide-range of library procedures and policies; communicates those policies with clarity and tact
Helps ensure the safest possible library environment and the security of library resources and equipment
Opens and closes the library, reconciling previous days receipts, readying approximately 50 desktop computers and various other technical equipment for patrons, ensuring all patrons are
out of the building when closing, securing the building, activating alarms
Troubleshoots library equipment, including 48 laptops, microfilm readers, copiers, scanners, and assists patrons in their use
Assesses condition of deteriorate books and determines action steps including repair or sending items to professional binder
Supervises student workers
Minimum Required Qualifications:
Ability to maintain positive interpersonal relationships with diverse populations
Ability to work both independently and collaboratively
Ability to prioritize multiple demands in a fast-paced work environment while delivering exemplary customer service
Ability to use discretion and judgment in interpreting policies and applying procedures
Ability to communicate clearly and tactfully
Ability to solve problems quickly and independently, occasionally with limited backup resources
Demonstrated competence with computer applications
Minimum of 2 years related work experience and/or relevant training
High school graduate
Bachelors degree preferred
Familiarity and experience with an integrated library system (Voyager preferred)
Supervised by a designated manager, but is expected to work independently and apply appropriate policies and procedures within the assigned area of responsibility. At times may have little or no supervision, and may have to make crucial decisions regarding patron safety and the librarys integrity.
Coordinate the work of student employees within the department. May have limited supervision of departmental projects.
Revised Date: July 2009 For questions regarding employment, email Human Resources Employment Information. TDD Callers: Call Michigan Relay Center 1-800-649-3777.