Human Resources

Title: Library Associate,Cirulation/Reference
Classification: C2
Department: Library

Job Title:  Library Associate,Cirulation/Reference

Department: Library


Job summary

A primary customer service contact; provides basic reference assistance to faculty, students and staff delivering an array of library services, securing the building and its resources, ensuring an environment conducive to learning.

Primary duties (Scope of Work)

A primary customer service contact, referring patrons to people and resources throughout the library system and generally assisting patrons in using the library

  • Handles circulation transactions with students, faculty, staff, administrators and members of the public
  • Coaches student employees in communicating with clarity and tact and models appropriate behavior
  • Handles student, faculty and staff library accounts, reconciles cash drawer, and exercises discretion in reconciliation of patron account discrepancies
  • Interprets and enforces wide-range of library procedures and policies; communicates those policies with clarity and tact
  • Helps ensure the safest possible library environment and the security of library resources and equipment
  • Opens and closes the library, including reconciling previous days receipts, preparing approximately 50 computers and various other technical equipment for patrons, ensuring all patrons have vacated the building when closing, securing the building, activating alarms.
  • Troubleshoots library equipment, including laptops, microfilm readers, copiers, scanners, and assists patrons in their use.
  • Initial contact person at the reference desk, answering basic reference questions in person, by phone, and via email
  • Assesses patron questions and needs; refers inquiries to reference librarian when appropriate
  • Provides roaming reference service throughout the library by systematically visiting all floors, answering patron questions, and monitoring computer labs and other library equipment
  • Assists patrons at the reference desk with circulating laptops and helps with basic computer applications
  • Supervises student workers

Minimum Required Qualifications

  • Ability to maintain positive interpersonal relationships with diverse populations
  • Ability to work both independently and collaboratively
  • Ability to prioritize multiple demands in a fast-paced work environment while delivering exemplary customer service
  • Ability to use discretion and judgment in interpreting polices and applying procedures
  • Ability to communicate clearly and tactfully
  • Ability to solve problems quickly and independently, occasionally with limited backup resources
  • Minimum of 2 years related work experience and/or relevant training
  • Demonstrated competence with computer applications
  • High school graduate

Desired Qualifications

  • Bachelors degree preferred
  • Familiarity with an integrated library system (Voyager preferred)

Supervision Received

Supervised by a designated manager, but is expected to work independently and apply appropriate policies and procedures within the assigned area of responsibility. At times may have little or no supervision, and may have to make crucial decisions regarding patron safety and the librarys integrity.

Supervision Exercised

Coordinate the work of student employees within the department. May have limited supervision of departmental projects.


Revised Date: March 2008 For questions regarding employment, email Human Resources Employment Information. TDD Callers: Call Michigan Relay Center 1-800-649-3777.