Human Resources

Title: Library Tech. Specialist, Electronic Resource
Classification: T2
Department: Library

Job summary:

Ensures uninterrupted access to over two million dollars of licensed databases, electronic books and journals by managing and troubleshooting the communications between the University and publishers and vendors.

Primary duties: (Scope of Work)

  • Ensuring continual, consistent online access to digital content for the entire library system in an environment that is characterized by rapidly evolving technologies, expanding digital content, and multiple protocols and standards.
  • Manages an expanding suite of high-end software that provides rapid and seamless access to the librarys growing collection of electronic resources
  • Upon request investigates, recommends and implements next generation software to further enhance access
  • Populates and maintains Article Linker (open URL protocol to find full-text in electronic databases) and electronic resource management system (tracks contract details for journals, databases and electronic resource providers)
  • Builds and configures primary access list of electronic journals for University community
  • Coordinates mass updates to catalog records to show electronic holdings
  • Assists in configuring and branding newly acquired electronic resources by accessing and modifying multiple web interfaces
  • Responds quickly to reported interruption in access to electronic resources by  ascertaining relevant information and taking appropriate action
  • Compiles usage statistics and performs overlap analysis to assist decision-makers in the purchases of electronic resources
  • Interacts daily with resources providers to resolve connectivity issues
  • Provides special expertise in electronic resource access and assists at the reference desk
  • Assist in the supervision of student employees and the coordination of their work

Minimum Required Qualifications:

  • Ability to read, interpret, and apply complex information from technical and procedural manuals
  • Possess strong skills with computer interfaces
  • Ability to prioritize multiple demands in a fast-paced work environment while delivering exemplary customer service
  • Ability to maintain positive interpersonal relationships with diverse populations
  • Ability to work both independently and collaboratively
  • Ability to use discretion and judgment in interpreting polices and applying procedures
  • Ability to communicate clearly and tactfully
  • Ability to solve problems quickly and independently, occasionally with limited backup resources
  • Possess strong verbal and written communication skills
  • Minimum of 2 years related work experience and/or relevant training
  • High school diploma

Desired Qualifications:

  • Bachelors degree preferred
  • 2 years specific electronic resources management experience
  • Familiarity and experience with an integrated library system

Supervision Received
Supervised by a designated manager, but is expected to work independently and apply appropriate policies and procedures within the assigned area of responsibility

Supervision Exercised
Coordinate the work of student employees within the department. May have limited supervision of departmental projects.

Revised Date: September 2009 For questions regarding employment, email Human Resources Employment Information. TDD Callers: Call Michigan Relay Center 1-800-649-3777.