Human Resources

Title: Media Services Technician - Holland Meijer Campus
Classification: T3
Department: Continuing Ed. - Holland

Job Summary: (Short summary of job duties - 1 to 2 sentences)

Responsible for providing technical and support services to faculty, staff and students at the Meijer Campus in Holland.

Primary Duties & Global Responsibilities:

(Must be able to perform these duties; usually consist of more than 5% of your job.)

u Monitor computer labs at the Meijer Campus.

u Provide technical support for students and faculty using computer labs, copiers, printers, office space and classroom equipment.

u Schedule media equipment.

u Provide routine equipment inspections, maintenance, repair, and cleaning of computer equipment.

u Provide technical support for staff at Meijer Campus.

u Support wide range of student services such as; instruction in logging on to blackboard, setting up the student e-mail system, changing passwords, and misc. other student computer assistance requests.

u Maintain a log of computer equipment repairs and/or initiates repairs, purchase rotations, and maintenance checks.

u Monitor ITV and Satellite connections.

u Supervise student employees.

u All other related duties as assigned.

Secondary Duties & Responsibilities:

u Compiles statistical data for Continuing Education Department.

u Assists with special events at Meijer Campus.

u Updates Web site.

u Tracking missing and/or overdue equipment.

u Updates Director on short and long term goals, projects, trends and purchases.

u May review budget and assist with budgeting for equipment and supplies for computers and printers.

u Maintains and keeps adequate inventory of supplies and equipment.

u Makes recommendations and requests for purchases.

u May be required at times to serve in a back up capacity for front desk services.

Minimum Required Qualifications:

u High school graduate supplemented by two years of technical training.

u Minimum of three years related experience.

u Demonstrated experience to successfully work under pressure and meet deadlines.

u Demonstrated experience to successfully maintain positive interpersonal relationships.

u Demonstrated experience to provide quality customer service.

u Demonstrated experience to successfully work independently, organize own work and coordinate work activity of others.

u Possess strong verbal and written communication skills.

u Demonstrated experience to successfully maintain satisfactory work performance and attendance record.

u Must be able to lift and carry equipment such as computers, printers, monitors, TVs, etc.

u Working knowledge of AV production equipment, systems design, electronics and audio systems and strong computer skills.

Desired Qualifications: (Preferred in addition to required qualifications.)

u Bachelor`s degree.

u Supervisory experience.

u Ability to work flexible hours.

u Desire to stay current with technological advances in related fields.

Revised Date: February 2005 For questions regarding employment, email Human Resources Employment Information. TDD Callers: Call Michigan Relay Center 1-800-649-3777.