Human Resources

Title: Parking Systems Coordinator
Classification: C3
Department: Public Safety Services

Title:  Parking Systems Coordinator

Department:  Public Safety

Job Summary:  Manages university parking ticket and permit software system.

Primary Duties & Global Responsibilities:

  • Maintain and update on-line parking services which include parking permit sales and distribution, ticket reconciliation and payments, ticket appeals.
  • Responsible for upgrade, implementation and maintenance of parking ticket and permit system, working with other university departments and outside vendors.
  • Develop queries to prepare standard and requested reports by logically formatting data requiring tabulation, compilation and manipulation of such data.
  • Respond to questions and complaints; resolve problems requiring substantial knowledge and interpretation of university, Public Safety and parking regulations, policies and procedures.
  • Prepare and process a high volume of correspondence related to past-due parking citations which includes working closely with the universitys collection department and student accounts.
  • Create and perform daily permit charge feeds to Banner; identify and correct inaccuracies.
  • Create, update and maintain files and record keeping systems pertaining to parking.
  • Reconcile and deposit monies into multiple university accounts.
  • Set up and install handheld ticket writers and train employees on their use.
  • Facilitate annual parking survey, enter raw data into spreadsheets and assemble data into graphs.
  • Create and implement training on procedures and material for COT staff and students.
  • Conducts special projects and assignments as directed.

 Secondary Duties & Responsibilities:

  • Maintain department website using Content Management System (CMS).
  • Perform and coordinate scheduling tasks and support services relative to the university parking ticket and permit system.
  • Order office supplies, process travel vouchers and various university forms.

 Minimum Required Qualifications:

  • Some college coursework.
  • High school graduate.
  • Minimum of three years related experience and/or relevant training.
  • Demonstrated experience to successfully work under pressure and meet deadlines.
  • Demonstrated experience to successfully maintain positive interpersonal relationship.
  • Demonstrated experience to successfully operate office equipment.
  • Demonstrated experience to successfully provide quality customer service.
  • Demonstrated experience to successfully maintain satisfactory work performance and attendance records.
  • Possess strong verbal and written communication skills.
  • Demonstrated experience to successfully work independently, organize own work and coordinate work activities of others.
  • Type 50 wpm accurately, spelling competency (minimum 80% accuracy).
  • Demonstrated experience to successfully use variety of computer software applications.
  • Excellent grammar and proofreading skills.

 Desired Qualifications:

  • Higher education experience.
  • Supervisory experience.
  • Familiarity with Crystal Reports

 Supervision Received:

Receive general instruction from designated supervisor but is generally expected to work independently.

Supervision Exercised:

Hire, train, supervise and coordinate the work of student employees.  May participate in personnel decisions such as the hiring, terminating, disciplining and evaluating of student employees but is not the sole decision maker.

Revised Date: March 2008 For questions regarding employment, email Human Resources Employment Information. TDD Callers: Call Michigan Relay Center 1-800-649-3777.