Title: Financial Aid Assistant
Department: Financial Aid Office
Support Financial Aid Office in processing materials and information pertaining to financial aid awards.
Primary Duties & Global Responsibilities:
- Direct Loan Processing - establish and update loan origination records, transmit loan origination records to the U.S. Department of Education electronically, upload and download origination records, acknowledgments, disbursement records and finally reconciliation records.
- Develop weekly Direct Loan Processing Calendar and schedule with computer center operation.
- Submit Promissory Note to Department of Education after keying, matching, reviewing for completeness and follow-up if necessary.
- Prepare loan manifest document for mailing.
- Process Parent Loans.
- Keep log of all transactions submitted to the U.S. Department of Education. Check number count.
- Keep track of all loan records that are originated and review errors.
- Process all award acceptance (Alpha Split).
- Process all change of awards (Alpha Split).
- Manually originate loan records.
- Maintain office planning calendar.
- Maintain student files.
- Process staff waivers.
- Supervise student employees.
- Other related duties as assigned.
Secondary Duties & Responsibilities:
- Back-up phones as necessary.
- Back up reception area as necessary.
- Handle correspondence relating to learn programs.
- Process award letters.
Minimum Required Qualifications:
- High school graduate.
- Minimum of three years related experience and/or relevant training.
- Demonstrated experience to successfully work under pressure and meet deadlines.
- Demonstrated experience to successfully maintain positive interpersonal relationships.
- Demonstrated experience to successfully operate office equipment.
- Demonstrated experience to successfully provide quality customer service.
- Demonstrated experience to successfully maintain satisfactory work performance and attendance record.
- Possess strong verbal and written communication skills.
- Demonstrated experience to successfully work independently, organize own work and coordinate work activities of others.
- Demonstrated experience in successful keyboard proficiency.
- Some college course work.
- Higher education work experience.
- Supervisory experience.
Receives general instruction from a designated supervisor, but is generally expected to work independently.
Hire, train, supervise, schedule and coordinate the work of student employees and may act as lead worker to other COT staff members within the department/unit/division. May participate in personnel decisions, such as hiring, terminating, disciplining and evaluating of COTs, but is not the decision maker.
Revised Date: September 1997
For questions regarding employment, email Human Resources Employment Information. TDD Callers: Call Michigan Relay Center 1-800-649-3777.