Human Resources

Job Summary:
Support Financial Aid Office in processing materials and information pertaining to financial aid awards.

Primary Duties & Global Responsibilities:

• Direct Loan Processing - establish and update loan origination records, transmit loan origination records to the U.S. Department of Education electronically, upload and download origination records, acknowledgments, disbursement records and finally reconciliation records.
  
• Develop weekly Direct Loan Processing Calendar and schedule with computer center operation.
  
• Submit Promissory Note to Department of Education after keying, matching, reviewing for completeness and follow-up if necessary.
• Prepare loan manifest document for mailing.
  
• Process Parent Loans.
  
• Keep log of all transactions submitted to the U.S. Department of Education. Check number count.
  
• Keep track of all loan records that are originated and review errors.
  
• Process all award acceptance (Alpha Split).
  
• Process all change of awards (Alpha Split).
  
• Manually originate loan records.
  
• Maintain office planning calendar.
  
• Maintain student files.
  
• Process staff waivers.
  
• Supervise student employees.
  
• Other related duties as assigned.
  

Secondary Duties & Responsibilities:

• Back-up phones as necessary.
  
• Back up reception area as necessary.
  
• Handle correspondence relating to learn programs.
  
• Process award letters.
  

Minimum Required Qualifications:

• High school graduate.
  
• Minimum of three years related experience and/or relevant training.
  
• Demonstrated experience to successfully work under pressure and meet deadlines.
  
• Demonstrated experience to successfully maintain positive interpersonal relationships.
  
• Demonstrated experience to successfully operate office equipment.
  
• Demonstrated experience to successfully provide quality customer service.
  
• Demonstrated experience to successfully maintain satisfactory work performance and attendance record.
  
• Possess strong verbal and written communication skills.
  
• Demonstrated experience to successfully work independently, organize own work and coordinate work activities of others.
  
• Demonstrated experience in successful keyboard proficiency.
  

Desired Qualifications:

• Some college course work.
  
• Higher education work experience.
  
• Supervisory experience.
  

Supervision Received:
Receives general instruction from a designated supervisor, but is generally expected to work independently.

Supervision Exercised:
Hire, train, supervise, schedule and coordinate the work of student employees and may act as lead worker to other COT staff members within the department/unit/division. May participate in personnel decisions, such as hiring, terminating, disciplining and evaluating of COTs, but is not the decision maker.

Revised Date: September 1997 For questions regarding employment, email Human Resources Employment Information. TDD Callers: Call Michigan Relay Center 1-800-649-3777.