Human Resources

Job Summary: (Short summary of job duties - 1 to 2 sentences)
Provides support for the library circulation function and assists in maintaining library operations

Primary Duties & Global Responsibilities:
(Must be able to perform these duties; usually consist of more than 5% of your job.)

• Responsible for all departmental aspects of money handling, i.e., encumbrances, fines, photocopy charges, etc.
  
• See that fees are properly assigned to the individuals or accounts
  
• Recommend procedures and policies to provide effective service in Circulation
  
• Introduce new methods to improve clerical efficiency within the Steelcase Library
  
• Perform the duties of others in the department when necessary, and handle the questions and complaints of clientele (GVSU and general public)
  
• Circulate library materials to library users
  
• Key operator of the ARS
  
• Responsible for all departmental aspects of money handling in the Steelcase Library and directing questions to the main circulation department
  
• Recommend procedures and policies to provide effective service in Circulation
  
• Introduce new methods to improve clerical efficiency within the Steelcase Library
  
• Perform all duties normally within a circulation department
  
• Handle complaints and questions of clientele of the Steelcase Library
  
• Supervise student employees
  
• Other related duties as assigned
  

Secondary Duties & Responsibilities:
(Must be able to perform these duties; usually consist of less than 5% of your job.)

• Monitor the overall appearance of the library and report any concerns to the appropriate agencies
  
• Work with outside vendors in regards to service problems
  

Minimum Required Qualifications:

• High school graduate
  
• Minimum of four years of library circulation
  
• Related college course work may be considered in lieu of some of the experience requirement
  
• Demonstrated experience to successfully work under pressure and meet deadlines
  
• Demonstrated experience to successfully maintain positive interpersonal relationships
  
• Demonstrated experience to successfully operate office equipment
  
• Demonstrated experience to successfully provide quality customer service
  
• Demonstrated experience to successfully maintain satisfactory work performance and attendance records
  
• Possess strong verbal and written communication skills
  
• Demonstrated experience to successfully work independently, organize own work and coordinate work activities of others
  
• Type 40 wpm accurately; spelling competency (minimum 80% accuracy)
  
• Demonstrated experience to successfully use various computer software applications
  
• Demonstrated experience to successfully handle multiple demands efficiently
  
• Demonstrated experience in a supervisory capacity
  
• Considerable knowledge of library policies and procedures
  
• Knowledge of library terminology and library reference tools/materials
  
• Willingness to work evening hours, weekends and holidays
  

Desired Qualifications: (Preferred in addition to required qualifications.)

• Bachelor`s degree in Library Sciences
  
• Higher education experience
  

Supervision Received: (Who provides supervision?)
Supervised by a designated supervisor, but is expected to work independently and apply appropriate policies and procedures within the assigned area of responsibility

Supervision Exercised: (Whom do you supervise?)
Hire, train, supervise, schedule and coordinate the work of student employees and may act as lead worker to other COT staff members within the department/unit/division. May participate in personnel decisions, such as hiring, terminating, disciplining and evaluating of COT`s, but is not the decision maker.

Revised Date: April 2000 For questions regarding employment, email Human Resources Employment Information. TDD Callers: Call Michigan Relay Center 1-800-649-3777.