Human Resources

Job Summary:
Coordinate cashiering and service desk functions and provide clerical support for the bookstore. Assist bookstore manager in organizing information, making appointments, and allocating resources.

Primary Duties & Global Responsibilities:
(Must be able to perform these duties; usually consist of more than 5% of your job.)

• Assist customers in person and on the telephone.
  
• Hire, train, schedule and supervise student and temporary cashiers and service desk employees.
  
• Maintain change fund in cash drawers and supervise cashier reconciliation after each shift.
  
• Supervise bookstore service desk and assist customers with returns or exchanges.
  
• Greet visitors and callers for store manager. Assist, refer, or take messages as appropriate.
  
• Monitor store security and notify campus safety and supervisor of suspected incidents of retail fraud.
  
• Maintain student employee records: process and sign time cards, record training and payroll records, authorize and terminate students from payroll, and distribute pay checks.
  
• Establish and maintain filing and record keeping systems for store manager and department.
  
• Maintain department inventory of supplies, forms, stationery, etc.
  
• Prepare requisitions and approve invoices for items purchased.
  
• Coordinate Bookstore calendar.
  
• Coordinate daily book-buy-back.
  
• Monitor supply of gift cards and purchase as needed.
  
• Coordinate advance textbook orders.
  
• Order graduation announcements.
  
• Order regalia for faculty and students.
  
• Other related duties as assigned.
  

Secondary Duties & Responsibilities:
(Must be able to perform these duties; usually consist of less than 5% of your job.)

• Review donation requests and allocate donations based on established criteria and in consultation with store manager.
  
• Order postage stamps and maintain inventory for resale.
  
• Review department telephone charges and bill employees for personal calls.
  
• Schedule room reservations for department meetings.
  
• Make department travel arrangements as required.
  
• Perform duties associated with bookstore opening and closing and oversee entire bookstore operation on selected evenings and weekends as required by rotating schedule.
  
• Minimum Required Qualifications:
  
• High school graduate
  
• Minimum of three years retail experience with bookstore experience and/or relevant training.
  
• Demonstrated experience to successfully work under pressure and meet deadlines.
  
• Demonstrated experience to successfully maintain positive interpersonal relationships.
  
• Demonstrated experience to successfully operate office equipment.
  
• Demonstrated experience to successfully provide quality customer service.
  
• Demonstrated experience to successfully maintain satisfactory work performance and attendance records.
  
• Possess strong verbal and written communication skills.
  
• Demonstrated experience to successfully work independently, organize own work and coordinate work activities of others.
• Ability to perform mathematical calculations with speed and accuracy.
• Willingness to work flexible schedule with some evening and weekend hours.
  

Desired Qualifications: (Preferred in addition to required qualifications.)

• Some college course work.
  
• Higher education experience.
  
• Supervisory experience.
  
• Some experience in a retail shipping/receiving environment.
  
• Familiarity with college store database management systems.
  
• Familiarity with materials handling equipment and procedures.
  

Supervision Received: (Who provides supervision?)
Receives general instruction from a designated supervisor, but is generally expected to work independently.

Supervision Exercised: (Whom do you supervise?)
Hire, train, supervise, schedule and coordinate the work of student employees and may act as lead worker to other COT staff members within the department/unit/division. May participate in personnel decisions such as hiring, terminating, disciplining and evaluating of COTs, but it not the decision maker.

Revised Date: January 2002 For questions regarding employment, email Human Resources Employment Information. TDD Callers: Call Michigan Relay Center 1-800-649-3777.