Human Resources

Title: Accounting Clerk-Student Accounts Front Desk
Classification: C2
Department: Accounting Business Office

Job Summary: Provides daily front desk support duties for the Student Accounts Office including answering phones, assisting walk-ins and collections.


Responsibilities - Essential Functions:

·         Answer calls on Billing Hotline

·         Answer emails sent to the department by parents and students on a daily basis 

·         Assist walk-ins 

·         Monitor, order and maintain an adequate amount of office supplies 

·         Oversee and assist student workers and temporary employees 

·         Train new student workers and temporary employees 

·         File documents (1098Ts, Promissory Notes)

·         Monitor the delinquent report- make calls and send letters as necessary 

·         Process student account payments.

·         Process returned mail 

·         Process requests from Canadian students to fill out Canadian tax forms 

·         Scan documents and enter data into the Onbase System

·         Other related duties as assigned.


Required Qualifications and Education:

·         High school graduate.

·         Minimum of two years of collections experience and/or relevant training.

·         Ability to work under pressure and meet deadlines.

·         Ability to maintain positive interpersonal relationships.

·         Ability to operate office equipment.

·         Ability to provide quality customer service.

·         Ability to maintain satisfactory work performance and attendance records.

·         Possess strong verbal and written communication skills.

·         Experience with various computer software applications.

·         Data entry experience.


Preferred Qualifications:

·         Experience in higher education.

·         Experience with Banner Software


Preferred Education:

·         Some college course work.

Supervision Received:
Receives supervision and work assignments from a designated supervisor, although other staff members in the unit may provide work direction.

Supervision Exercised:
May be responsible for the coordination of work assignments for student and temporary employees.

Revised Date: November 2013 For questions regarding employment, email Human Resources Employment Information. TDD Callers: Call Michigan Relay Center 1-800-649-3777.