Human Resources

Title: Electronic Service Engineer
Classification: E1
Department: Telecommunications/Telephone Business Office

Job Summary: Responsible for installation, repair, and preventative maintenance of the University micro computers and peripherals, audiovisual and other equipment.

Primary Duties & Global Responsibilities:

  • Assembles, installs, repairs and maintains micro computers, audio visual, and other similar electronic equipment.
  • Delivers and connects micro computers to peripherals and networks.
  • Assists Telecommunication Specialist staff in diagnosing and effecting repairs of network problems.
  • Provides technical assistance to users such as problem determination and computer configuration changes.
  • Responsible for special setups like registration events and other special voice data or video setups.
  • Supervise student employees.
  • Other related duties as assigned.

Secondary Duties & Responsibilities:

  • Provides backup support on distance learning systems, operations and problem determination.
  • Assembles and installs data network components and other communications equipment connecting units with inside and outside service wires. Checks installed equipment for proper operation.
  • Installs and repairs communication wiring/cables, splices cables, waterproofs cables, and similar duties.
  • Performance of these duties may require working in tunnels or on ladders.
  • Operates computer assisted design equipment in support of data networks.
  • Specifies, trains for and monitors the use of test equipment.
  • Provides technical assistance to users to determine system needs and cost.
  • Ascertains equipment malfunctions using industry approved testing procedures, locates and diagnoses the nature of defect, and repairs malfunctions.
  • Maintains data communication/fiber optic equipment and parts inventory/records; requisitions parts and equipment according to procedures.
  • Responsible for maintaining skill level and knowledge of developments within the field by participation in training opportunities, studying manuals, and reading journals and technical publications.
  • Performs duties characteristic of lower and/or similarly classified technicians/engineers.

Minimum Required Qualifications:

  • High school graduate supplemented by a two year degree in electronics of data communications or an equivalent combination of training and/or experience.
  • Minimum of three years related experience in a Micro Computers and peripheral equipment repairs.
  • Demonstrated experience to successfully work under pressure and meet deadlines.
  • Demonstrated experience to successfully maintain positive interpersonal relationships.
  • Demonstrated experience to successfully operate office equipment.
  • Demonstrated experience to successfully provide quality customer service.
  • Demonstrated experience to successfully maintain satisfactory work performance and attendance records.
  • Possess strong verbal and written communication skills.
  • Demonstrated experience to successfully work independently, organize own work and coordinate work activities of others.
  • Demonstrated working knowledge of electricity and electronics and sophisticated electronic testing equipment.
  • Demonstrated knowledge of computer operating systems.
  • Demonstrated ability to read and interpret complex electronic equipment schematics.
  • Demonstrated ability to physically perform the duties of the job such as lifting equipment, laying wires in tunnels, etc.
  • Ability to work under inclement weather conditions.

Desired Qualifications:

  • Bachelor's degree.
  • Supervisory experience.
  • Higher education experience.
  • Experience in construction of wire plant for voice, data and fiber.
  • Experience in basic video and audio technology.
  • Familiar with principles of compressed video distance learning systems.

Supervision Received:
Supervised by a designated supervisor, but is expected to work independently and apply appropriate policies and procedures within the assigned area of responsibility.

Supervision Exercised:
Hire, train, supervise, schedule and coordinate the work of student employees and may act as lead worker to other COT staff members within the department/unit/division.

Revised Date: September 1997 For questions regarding employment, email Human Resources Employment Information. TDD Callers: Call Michigan Relay Center 1-800-649-3777.