Human Resources

Job Summary: Responsible for installation, repair, and preventative maintenance of the University micro computers and peripherals, audiovisual and other equipment.

• Assembles, installs, repairs and maintains micro computers, audio visual, and other similar electronic equipment.
• Delivers and connects micro computers to peripherals and networks.
• Assists Telecommunication Specialist staff in diagnosing and effecting repairs of network problems.
• Provides technical assistance to users such as problem determination and computer configuration changes.
• Responsible for special setups like registration events and other special voice data or video setups.
• Supervise student employees.
• Other related duties as assigned.

• Provides backup support on distance learning systems, operations and problem determination.
• Assembles and installs data network components and other communications equipment connecting units with inside and outside service wires. Checks installed equipment for proper operation.
• Installs and repairs communication wiring/cables, splices cables, waterproofs cables, and similar duties.
• Performance of these duties may require working in tunnels or on ladders.
• Operates computer assisted design equipment in support of data networks.
• Specifies, trains for and monitors the use of test equipment.
• Provides technical assistance to users to determine system needs and cost.
• Ascertains equipment malfunctions using industry approved testing procedures, locates and diagnoses the nature of defect, and repairs malfunctions.
• Maintains data communication/fiber optic equipment and parts inventory/records; requisitions parts and equipment according to procedures.
• Responsible for maintaining skill level and knowledge of developments within the field by participation in training opportunities, studying manuals, and reading journals and technical publications.
• Performs duties characteristic of lower and/or similarly classified technicians/engineers.

• High school graduate supplemented by a two year degree in electronics of data communications or an equivalent combination of training and/or experience.
• Minimum of three years related experience in a Micro Computers and peripheral equipment repairs.
• Demonstrated experience to successfully work under pressure and meet deadlines.
• Demonstrated experience to successfully maintain positive interpersonal relationships.
• Demonstrated experience to successfully operate office equipment.
• Demonstrated experience to successfully provide quality customer service.
• Demonstrated experience to successfully maintain satisfactory work performance and attendance records.
• Possess strong verbal and written communication skills.
• Demonstrated experience to successfully work independently, organize own work and coordinate work activities of others.
• Demonstrated working knowledge of electricity and electronics and sophisticated electronic testing equipment.
• Demonstrated knowledge of computer operating systems.
• Demonstrated ability to read and interpret complex electronic equipment schematics.
• Demonstrated ability to physically perform the duties of the job such as lifting equipment, laying wires in tunnels, etc.
• Ability to work under inclement weather conditions.

• Bachelor's degree.
• Supervisory experience.
• Higher education experience.
• Experience in construction of wire plant for voice, data and fiber.
• Experience in basic video and audio technology.
• Familiar with principles of compressed video distance learning systems.

Supervision Received:
Supervised by a designated supervisor, but is expected to work independently and apply appropriate policies and procedures within the assigned area of responsibility.

Supervision Exercised:
Hire, train, supervise, schedule and coordinate the work of student employees and may act as lead worker to other COT staff members within the department/unit/division.

Revised Date: September 1997 For questions regarding employment, email Human Resources Employment Information. TDD Callers: Call Michigan Relay Center 1-800-649-3777.