Title: Telecommunications Project Specialist
Department: Telecommunications/Telephone Business Office
Primary project management responsibility for the installation, repair, and preventative maintenance of the University telecommunication systems (data, voice, networks, video, fiber) and responsible for writing specifications for bidding, implementation of installations, and monitoring vendor compliance.
Primary Duties & Global Responsibilities:
- Assists professional staff, outside technicians and contractor/vendors with system planning, project management, installation and implementation, trouble shooting, and problem resolution related to the university voice, data, and video systems.
- Assists professional staff in preparing project specifications, implementation, and final performance check out.
- Provides backup support on distance learning systems; trouble shoots and effects repair directly or calls in vendor support.
- Responsible for special setups such as registration events and other special voice, data, or video setups.
- Supervise student employees.
- Other related duties as assigned.
Secondary Duties & Responsibilities:
- Assembles and installs data network components and other communications equipment connecting units with inside and outside service wires.
- Checks installed equipment for proper operation.
- Installs and repairs communication wiring/cables, splices cables, waterproofs cables, and similar duties. Performance of these duties may require working in tunnels or on ladders.
- Operates computer assisted design equipment in support of data networks.
- Specifies, trains for and monitors the use of test equipment.
- Provides technical assistance to users to determine system needs and cost.
- Designs/maintains the cable plant for new data/telephone/video networks.
- As certains equipment malfunctions using industry approved testing procedures, locates and diagnoses the nature of defect, and repairs malfunctions.
- Installs, repairs, and maintains PCs, data and voice equipment used in a network configuration between campuses and remote locations.
- Documents work performed.
- Maintains accurate records of software and appropriate hardware settings, stating equipment location and features, as built drawings of all telecommunication systems, and system cable records.
- Supervises installations, repairs and maintenance of video projection equipment used in classrooms.
- Responsible for maintaining skill level and knowledge of developments within the field by participation in training opportunities, studying manuals, and reading journals and technical publications.
Minimum Required Qualifications:
- High school graduate supplemented by an associate degree in electronics of data communications or an equivalent combination of training and experience.
- Minimum of four years in a comprehensive data installation and repair facility running local and metropolitan area networks.
- Demonstrated experience to successfully work under pressure and meet deadlines.
- Demonstrated experience to successfully maintain positive interpersonal relationships.
- Demonstrated experience to successfully operate office equipment.
- Demonstrated experience to successfully provide quality customer service.
- Demonstrated experience to successfully maintain satisfactory work performance and attendance records.
- Possess strong verbal and written communication skills.
- Demonstrated experience to successfully work independently, organize own work and coordinate work activities of others.
- Working knowledge of electricity and electronics and sophisticated electronic testing equipment.
- Working knowledge of personal computers.
- Demonstrated ability to read and interpret complex electronic equipment schematics.
- Demonstrated experience to work harmoniously with vendor/contractors in implementing various projects.
- Demonstrated ability to physically perform the duties of the job such as lifting equipment, laying wires in tunnels, etc.
- Ability to work under inclement weather conditions.
- Bachelor's degree.
- Supervisory experience.
- Substantial experience in construction of wire plant for voice, data and fiber.
- Experience in telephone line, trunk circuits and basic telephony principals.
- Experience in basic video and audio technology.
- Familiar with principles of compressed video distance learning systems.
- Experience in PC, printer and related equipment diagnostics and repairs.
Supervised by a designated supervisor, but is expected to work independently and apply appropriate policies and procedures within the assigned area of responsibility.
Hire, train, supervise, schedule and coordinate the work of student employees and may act as lead worker to other COT staff members within the department/unit/division.
Revised Date: September 1997
For questions regarding employment, email Human Resources Employment Information. TDD Callers: Call Michigan Relay Center 1-800-649-3777.