Human Resources

Job Summary:
Provides quality customer service for bookstore customers through ordering and maintaining inventories for books, merchandise, and software.

Primary Duties & Global Responsibilities:

• Assist customers in locating merchandise, books or software.
• Respond to customer requests and resolve concerns.
• Place routine orders with vendors in person and through telephone contacts: identify source, complete purchase orders, monitor receiving processes, do follow-up, stock inventory, and contact customers as required.
• Enter and edit information into computerized inventory program.
• Maintain stock levels in respective departments: complete physical inventory and place reorders.
• Coordinate Holland textbook sales, verify enrollments and transfer books. (Textbooks)
• Evaluate merchandise salability: do markdowns and order new stock as needed.
• Process routine paper work: review invoices and approve for payment.
• Prepare return forms, markdown sheets and departmental transfers as needed.
• Other related duties as assigned.

Secondary Duties & Responsibilities:

• Coordinate marketing efforts for respective department including author appearances, special events and theme months (general reading).
• Supervise temporary employees during textbook rush and buy-back.
• Perform duties associated with bookstore opening and closing and oversee entire bookstore operations on selected evenings and weekends as required by a rotating schedule.
• Assist on the bookstore sales floor or cash register as needed, and perform other duties as assigned.

Minimum Required Qualifications:

• High school graduate.
• Minimum of two years related work experience and/or relevant training.
• Ability to work under pressure and meet deadlines.
• Ability to maintain positive interpersonal relationships.
• Ability to operate office equipment.
• Ability to provide quality customer service.
• Ability in maintaining satisfactory work performance and attendance records.
• Possess strong verbal and written communication skills.
• Experience with various computer software applications.
• Ability to perform mathematical calculations with speed and accuracy.
• Willingness to work flexible schedule with some evening and weekend hours.

Desired Qualifications:

• Some college course work.
• Experience in higher education.
• Experience in a trade bookstore and familiarity with both classic and contemporary books and authors (general reading).
• Knowledge of mumerous software applications and an aptitude for technology (electronics).
• Knowledge of book publishers and their policies (general reading).
• General knowledge of purchasing policies and procedures.

Supervision Received:
Receives supervision and work assignments from a designated supervisor, although other staff members in the unit may provide work direction.

Supervision Exercised:
May be responsible for the coordination of work assignments for student employees.

Revised Date: July 1998 For questions regarding employment, email Human Resources Employment Information. TDD Callers: Call Michigan Relay Center 1-800-649-3777.