Human Resources

Title: Bookstore Clerk
Classification: C2
Department: Bookstore

Job Summary:
Provides quality customer service for bookstore customers through ordering and maintaining inventories for books, merchandise, and software.

Primary Duties & Global Responsibilities:

  • Assist customers in locating merchandise, books or software.
  • Respond to customer requests and resolve concerns.
  • Place routine orders with vendors in person and through telephone contacts: identify source, complete purchase orders, monitor receiving processes, do follow-up, stock inventory, and contact customers as required.
  • Enter and edit information into computerized inventory program.
  • Maintain stock levels in respective departments: complete physical inventory and place reorders.
  • Coordinate Holland textbook sales, verify enrollments and transfer books. (Textbooks)
  • Evaluate merchandise salability: do markdowns and order new stock as needed.
  • Process routine paper work: review invoices and approve for payment.
  • Prepare return forms, markdown sheets and departmental transfers as needed.
  • Other related duties as assigned.

Secondary Duties & Responsibilities:

  • Coordinate marketing efforts for respective department including author appearances, special events and theme months (general reading).
  • Supervise temporary employees during textbook rush and buy-back.
  • Perform duties associated with bookstore opening and closing and oversee entire bookstore operations on selected evenings and weekends as required by a rotating schedule.
  • Assist on the bookstore sales floor or cash register as needed, and perform other duties as assigned.

Minimum Required Qualifications:

  • High school graduate.
  • Minimum of two years related work experience and/or relevant training.
  • Ability to work under pressure and meet deadlines.
  • Ability to maintain positive interpersonal relationships.
  • Ability to operate office equipment.
  • Ability to provide quality customer service.
  • Ability in maintaining satisfactory work performance and attendance records.
  • Possess strong verbal and written communication skills.
  • Experience with various computer software applications.
  • Ability to perform mathematical calculations with speed and accuracy.
  • Willingness to work flexible schedule with some evening and weekend hours.

Desired Qualifications:

  • Some college course work.
  • Experience in higher education.
  • Experience in a trade bookstore and familiarity with both classic and contemporary books and authors (general reading).
  • Knowledge of mumerous software applications and an aptitude for technology (electronics).
  • Knowledge of book publishers and their policies (general reading).
  • General knowledge of purchasing policies and procedures.

Supervision Received:
Receives supervision and work assignments from a designated supervisor, although other staff members in the unit may provide work direction.

Supervision Exercised:
May be responsible for the coordination of work assignments for student employees.

Revised Date: July 1998 For questions regarding employment, email Human Resources Employment Information. TDD Callers: Call Michigan Relay Center 1-800-649-3777.