Human Resources

Title: Customer Service Clerk - Records
Classification: C2
Department: Records/Registration

Job Summary: (Short summary of job duties - 1 to 2 sentences)
Responsible for performing service counter operations and providing extensive customer service support through the Student Assistance Center.

Primary Duties & Global Responsibilities: (Must be able to perform these duties; usually consist of more than 5% of your job.)

  • Assists individuals on the phone and in person. Provides information and completes transactions as required by students.
  • Works at the service counter - answers questions, receives and provides paperwork for responding to customer needs and performs typical administrative functions such as: registering students, cashiering operations, providing admissions information, providing transcripts, running degree audits, etc.
  • Interprets regulations and procedures and responds appropriately.
  • Registers students.
  • Runs unofficial transcripts and degree audits.
  • Responsible for maintaining and balancing a cash drawer.
  • Counts coin for deposit for the University.
  • Performs other duties as assigned.

Secondary Duties & Responsibilities: (Must be able to perform these duties; usually consist of less than 5% of your job.)

  • Works at commencement.
  • Works at registration events.

Minimum Required Qualifications:

  • High school graduate.
  • Minimum of two years related work experience and/or relevant training.
  • Keyboard proficiency.
  • Ability to work under pressure and meet deadlines.
  • Ability to maintain positive interpersonal relationships.
  • Ability to operate office equipment.
  • Ability to provide quality customer service.
  • Ability to maintain satisfactory work performance and attendance records.
  • Possess strong verbal and written communication skills.

Desired Qualifications: (Preferred in addition to required qualifications.)

  • Some college and banking related experience.

Supervision Received: (Who provides supervision?)

  • Assistant Registrar
  • Head Cashier

Supervision Exercised: (Who do you supervise?)

Revised Date: July 1998 For questions regarding employment, email Human Resources Employment Information. TDD Callers: Call Michigan Relay Center 1-800-649-3777.