Human Resources

Title: Secretary - Continuing Ed. - Holland
Classification: C2
Department: Continuing Ed. - Holland

Job Summary:
Provides clerical support for the office of Continuing Education/Holland Office.

Primary Duties & Global Responsibilities: (Must be able to perform these duties; usually consist of more than 5% of your job.)

  • Generates a variety of materials such as reports, memorandums, evaluations, correspondence, forms using computer system.
  • Proofreads and corrects materials, edits grammatical errors.
  • Performs receptionist duties such as receiving visitors, answering the telephone, and taking messages.
  • Receives, opens, routes mail and may compose responses to general inquiries.
  • Has regular contact with students and faculty regarding schedules and questions.
  • Assists with student registration, tuition payments and cashiering.
  • Disseminates information, which may require explanation and interpretation of the university/departments/divisions' policies and procedures including limited student advising.
  • Coordinates and schedules appointments as related to the location.
  • Assists students with general Grand Valley State University information.
  • Prepares IDC, travel vouchers, deposit requisitions and other forms for the department.
  • Assists with library, bookstore, and computer lab services.
  • Maintains filing and/or database and record keeping systems on paper and/or computer.
  • Acts as a liaison between department supervisor and department staff and/or campus community.
  • Maintains records by performing duties such as monitoring, tracking expenditures, and preparing statements for distribution regarding the status of records, lists, or accounts.
  • Answer or refer inquiries from students, faculty, staff, and the general public regarding established policies and procedures; answer routine inquiries; and schedule appointments and meetings, facilities and events.
  • Establish and maintain filing and recordkeeping systems.
  • Other related duties as assigned.

Secondary Duties & Responsibilities: (Must be able to perform these duties; usually consist of less than 5% of your job.)

  • Compiles statistical information.
  • Orders and maintains supplies for the office.
  • Completes projects assigned by Holland Office Manager and/or Director of Regional Centers.
  • Some faculty contact.

Minimum Required Qualifications:

  • Willing to work evening and weekend hours.
  • High school graduate.
  • Minimum of two years related work experience and/or relevant training.
  • Ability to work under pressure and meet deadlines.
  • Ability to maintain positive interpersonal relationships.
  • Ability to operate office equipment.
  • Ability to provide quality customer service.
  • Ability to maintain satisfactory work performance and attendance records.
  • Possess strong verbal and written communication skills.
  • Type 45 wpm accurately, spelling competency (minimum 80% accuracy).
  • Demonstrated experience to successfully work independently and organize own work.
  • Demonstrated experience to successfully handle multiple demands efficiently.
  • Experience with various computer software applications.

Desired Qualifications: (Preferred in addition to required qualifications.)

  • Some college course work.
  • Experience in higher education.

Supervision Received: (Who provides supervision?)
Receives supervision and work assignments from a designated supervisor, although other staff members in the unit may provide work direction.

Supervision Exercised:(Whom do you supervise?)
May be responsible for the coordination of work assignments for student employees.

Revised Date: September 1997 For questions regarding employment, email Human Resources Employment Information. TDD Callers: Call Michigan Relay Center 1-800-649-3777.