Human Resources

Title: Residence Life Assistant/Office Manager/Coordinator
Classification: C4
Department: Housing

Job Summary:

Completes a variety of duties for department in which discretion and judgment concerning policies/procedures/confidential student information is required.

Primary Duties & Global Responsibilities: (Must be able to perform these duties; usually consist of more than 5% of your job.)

  • Serves as general clerical support for the Central Housing Office including creating reports, forms and distribution of such, maintains inventory control and works with statistical data.
  • Disseminates information that may require explanation and interpretation of established university departmental policies and procedures, and directs individuals to sources of additional information.
  • Access and refer information to students and prospective students of a complex nature, as well as to outside agencies, visitors, parents, etc.
  • Receive information in various forms and determine the appropriate method of processing. (e-mails, phone calls)
  • Manage/maintain supervisors schedule (Associate Director/Assistant Directors).
  • Coordinate conference registration/travel/purchasing of resources for Housing and Residence Life staff.
  • Perform all clerical duties associated with staff searches by coordinating the employment search process: job advertising with various media and GVSU Human Resources, viewing and printing interview material for applicants, coordinating overnight accommodations, coordinating interview panels, compiling expenditure reports, maintaining personnel files. Has Hiring Manager authority with GVSU Human Resources Website.
  • Provide clerical support for RA/MA/ALA hiring processes.
  • Performs work of a confidential nature including grade audits. Appeals files, Personnel hiring, Personnel files and Budget/Expense items.
  • Edit and proofread all correspondence, reports, and materials for publication.
  • Manage Housing and Residence Life Blackboard site. 
  • Assist with the Housing and Residence Life communication systems (mail, blackboard, pager/phones and Identification cards)
  • Assist with Housing and Residence Life Web-Site management.
  • Responsible for creating, maintaining and updating filing information, record keeping system; via paper and computer.
  • Collect benchmarking information.
  • Schedule participants and maintain database for Alcohol Campus Education (ACE) program.
  • Perform bookkeeping duties including reconciliation.
  • Utilize Adirondacks computer system to create statistical reports on Housing occupancy.
  • Assist with budget planning and purchasing.
  • Other duties as assigned.

Secondary responsibilities: (Related duties in addition to primary duties and responsibilities, usually less than 5%). 

  • Maintain key assignment history. 
  • Maintain and update items for University events calendar.
  • Provide assistance to other office areas including but not limited to SIS records, contract/application process, and customer service.  
  • Assess and coordinate all student housing and dining charges, deposits and fees to students living in university housing.
  • Assist with hiring, training, supervision, and evaluation of student and temporary employees.

Minimum Required Qualifications:

  • High school graduate
  • Minimum of three years of experience in a position which required demonstration of administrative, organizational skills, and attention to detail.
  • Demonstrated skills of independent work.
  • Demonstrated skills in a supervisory capacity.
  • Demonstrated experience to successfully maintain positive interpersonal relationships.
  • Demonstrated experience to successfully handle differing situations and problems in the work routine by exercising judgment.
  • Demonstrated skills in the arena of customer service.
  • Computer skills  A test will be administered to determine skills.

Desired Qualifications:

  • Bachelors degree
  • Experience in higher education

Supervision Received:

Receives minimal supervision from a designated supervisor.  Much of the work is self-initiated.  Person is expected to function with considerable independence within given general assignments of responsibilities.

Supervision Exercised:

Assist in hiring, training, supervising, scheduling and coordinating the work of student and temporary employees.  May participate in personnel decisions such as hiring, terminating, disciplining and evaluating of COTs, but is not the decision-maker, nor considered the supervisor of the COT staff.

Revised Date: March 2008 For questions regarding employment, email Human Resources Employment Information. TDD Callers: Call Michigan Relay Center 1-800-649-3777.