Human Resources

Job Summary:
Operates and monitors mainframe, minicomputers and P.C.'s, related peripheral equipment, and provides support and training to all users of above.

Primary Duties & Global Responsibilities:

• Maintains and operates minicomputer.
  
• Monitors and maintains peripheral computer equipment.
  
• Provides training and user support.
  
• Provides PC software and hardware support to staff.
  
• Supervise student employees.
  
• Other related duties as assigned.
  

Secondary Duties & Responsibilities:

• Answers telephone at WGVU switchboard during membership drives.
  Researches hardware and software solutions.
  

Minimum Required Qualifications:

• An Associate Degree in Data Processing or equivalent training and/or experience preferred.
  
• Minimum of three years experience operating computer system and peripheral equipment and installation of comparable complexity.
  
• Demonstrated experience to successfully work under pressure and meet deadlines.
  
• Demonstrated experience to successfully maintain positive interpersonal relationships.
  
• Demonstrated experience to successfully operate office equipment.
  
• Demonstrated experience to successfully provide quality customer service.
  
• Demonstrated experience to successfully maintain satisfactory work performance and attendance records.
  
• Possess strong verbal and written communication skills.
  
• Demonstrated experience to successfully work independently, organize own work and coordinate work activities of others.
  
• Willingness to work any shifts.
  

Desired Qualifications:

• Bachelor's degree.
  
• Supervisory experience.
  
• Knowledge of hardware and software comparable to that used at Grand Valley.
  

Supervision Received:
Supervised by a designated supervisor, but is expected to work independently and apply appropriate policies and procedures within the assigned area of responsibility.

Supervision Exercised:
Hire, train, supervise, schedule and coordinate the work of student employees and may act as lead worker to other COT staff members within the department/unit/division. 

Revised Date: September 1997 For questions regarding employment, email Human Resources Employment Information. TDD Callers: Call Michigan Relay Center 1-800-649-3777.