Cable Modem Issues
For cable modem setup, follow the instructions provided by your cable provider.
Possible GVSU customizations:
Sending E-mail from Home
When I try to send e-mail from home, I get an error message saying "We do not relay." Why?
Answer - This message occurs when you're connected to the Internet through one service provider and you're trying to use another service provider's e-mail server to send messages. Keep in mind that sending e-mail and receiving e-mail are two very different things and typically use different servers.
For instance, suppose you have a cable modem at home run by Bob's Cable Modem Service. When you connect up through your cable modem, Bob's mail server will know that you're using Bob's network and is willing to let you use the mail server to send out mail. If you try to use Grand Valley's e-mail server to send out mail, however, the server will see that you're not on Grand Valley's network and it will refuse to help you (i.e., it will refuse to "relay your mail").
How can I fix this problem?
Answer - In the configuration section of your e-mail program, you'll find a blank for "SMTP Server" or "Outbound Mail Server". This needs to be configured to use the address given by your Internet Service Provider.
What's the address for ATT@Home?
Answer - in Grand Rapids, it's mail.attbi.com If you live elsewhere, it might work, it might not. If it doesn't work, you'll need to ask your service provider for the address of their "SMTP Server"
What's the address for Charter Communications?
Answer - in Michigan, it's mail.chartermi.net If you live elsewhere, it might work, it might not. If it doesn't work, you'll need to ask your service provider for the address of their "SMTP Server".
Page last modified March 11, 2011
