For IT self-service, tracking existing work-orders, and SimpleSolutions          https://gvsu.cherwellondemand.com/CherwellPortal/IT  

010 Mary Idema Pew Library, Allendale
Phone: 616-331-2101
Toll Free: 855-435-7488  ---   (855 helpgvu)
E-mail: helpdesk@gvsu.edu

The Information Technology Helpdesk provides assistance to Faculty, Staff and Students.

Walk-In Hours:

Sunday 12:00 PM –  10:00 PM
Monday – Thursday 7:00 AM – 10:00 PM
Friday 7:00 AM – 5:00 PM
Saturday 10:00 AM– 5:00 PM

IT Helpdesk will be closed July 4th and 5th.

Follow Us @GVSUithelpdesk

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Internet Explorer Issue
Microsoft has published a patch for Internet Explorer to fix the security vulnerability which could allow an attacker the ability to control your computer and gain personal information from it.  Please note that this is only for your personally owned computers. Grand Valley has applied this patch to your GVSU Windows computer.

You can obtain this patch and all other security fixes  by following these steps.
Click on Start
Click on All Programs
Click on Windows Update and follow the instructions to download and apply the patches.

Please contact the Help Desk at 616-331-2101 or helpdesk@gvsu.edu for more information or assistance.


Wireless Networks

Grand Valley is updating the Wireless networks to simplify and give better performance for all users. CLICK here for information on the new and preferred networks for Faculty/Staff and Students.

Page last modified June 23, 2014