Groupwise FAQ

What clients are supported under the new e-mail system?

A. Novell GroupWise client. This client will be available on campus and offers a complete e-mail and calendaring system. The client will be loaded to all Windows machines prior to the conversion.

B. Novell GroupWise Web client. This client will be available on and off campus and offers all e-mail functionality except for archiving of messages and a complete calendar view of others within your department. Personal calendar information is available with full functionality. The client does not require software configuration on the client side.

The web client can be accessed at http://www.gwise.gvsu.edu/. At the login screen, enter your Novell GroupWise account name (i.e. smithj) and your Novell GroupWise e-mail password.

NOTE: Users must change password in the GroupWise standard client before logging into the Web Client, IMAP or POP client (Outlook or Netscape). Contact your liaison for further assistance.

C. All other IMAP/POP clients are not supported but may be used if the user chooses to install and maintain the application.

The IMAP incoming mail server address is imap.gwise.gvsu.edu.
The POP incoming mail server address is pop.gwise.gvsu.edu.
The outgoing mail server for both IMAP/POP is smtp.gvsu.edu.
The directory services are located at ldap.gvsu.edu.

NOTE: Users must change their e-mail password in the GroupWise standard client before logging into the Web Client, IMAP or POP client (Outlook or Netscape). Contact your liaison for further assistance.

Can I use my PDA with GroupWise?

Yes, if you have a Windows computer. Purchase the Intellisync software from the University Bookstore (approx. $70).

If you choose to continue to use the Outlook client, no additional software needs to be purchased. Continue to use the calendar system as usual.

GroupWise on the Macintosh does not support PDAs.

Messages I send or reply to are getting returned to me. What is the problem?

You are most likely sending or replying to an account that is no longer valid. As accounts are converted to GroupWise, the internal e-mail address may have changed. You will need to delete the e-mail address you are using and locate the proper GroupWise address through the address book or LDAP server.

This typically happens when using an IMAP/POP client where the addresses are stored within the address book on your local computer. The address may have been stored as j-smith_PO7@gvsu.edu under the old cc:Mail format.

How can I remove unwanted(spam) e-mail messages from my inbox?

You can visit IT's page devoted to removing these types of messages: Deleting Unwanted (SPAM) E-mail

I am a Macintosh user, what client should I use?

1. There are differences in the Windows versus Macintosh platforms in all of the e-mail packages we reviewed and all of them had limited Macintosh support (for a true client). The following lists the issues with the GroupWise Macintosh client, the GroupWise Web client (applies to Macs and Windows) and Outlook. The University will support the use of the GroupWise clients and calendar system within GroupWise. You may choose to use a third party client that you configure, maintain and support for e-mail purposes. The GroupWise calendaring system will be the only supported calendar system for the University.
2. GroupWise Macintosh client issues:
   1. In general, the majority of the following issues happen while in the 'Quick View' mode. If you remain out of this mode, you will experience fewer problems.
   2. You may experience an error message "error reading attachment - ffff" when reading attachments or switching between the calendar and e-mail Click OK, the screen will disappear and you can continue on.
   3. You may have to save attachments to the hard drive and then open them with the appropriate application. Word documents in particular fall under this problem. File associations do not work properly at all times.
   4. You may experience doubling up of images on a screen when you are setting up preferences and you choose a specific preference. If you cover GroupWise with another application, and then bring GroupWise to the forefront again, the double image disappears.
   5. The full functionality of Rules does not work with System 8.6 and above. You cannot set up a rule without a specific recipient. If you need to do this, you can set up a Rule on a Windows machine to accomplish your task.
   6. You can't view your Sent Items listed on the left. You have to go under Views and select Sent Items. You may have to uncheck Sent Items under View to go back to the normal Mailbox. System 8.6 may not be able to view Sent Items at all.
   7. Import and Export options do not work for private address directory or archives. To accomplish these tasks, you will have to convert them on a Windows machine. See your liaison for guidance and assistance.
   8. The tab function is accomplished by the combination of command-ctrl-tab keys. Hold the command and ctrl key down while pressing tab.
   9. New messages are not shown in bold type.
   10. Notify option may be installed by selected Custom during GroupWise application installation and then selecting the Notify option.
   11. When addressing message with duplicate last names, you must begin typing in first name to pull up correct address or go to the address book and select the address. For instance, if there were John Smith and Sally Smith, you would enter 'smith, s' to have the address pull up Sally Smith properly.
   12. If you experience lockups, please note what you were trying to do within the application and pass along the information to your liaison. We will investigate the problem and note these issues.
3. GroupWise Web client issues (applies to Windows and Macintosh platforms):
   1. You cannot archive messages.
   2. You can only retrieve your individual calendar information. You cannot see multiple user calendars.
   3. You cannot set up rules on the web client.
4. Outlook or Outlook Express client issues:
   1. You cannot view the GroupWise calendar.
   2. You cannot set up rules on the Outlook client.
   3. Bulletin boards are not available.
   4. Must use true Internet addressing, e.g. smithj@gvsu.edu.

How do Bulletin Boards work in GroupWise?

1. Bulletin Boards will be available in GroupWise and they are referred to as shared folders. When you log into GroupWise the first time, you will receive an e-mail with each Bulletin Board name. You can open the e-mail and choose to accept or decline access to that Bulletin Board. If you accept, you will place the Bulletin Board within your main Cabinet (folder).
   1. If you choose to decline and wish to join the Bulletin Board later, you can request access by contacting your liaison, sending a message to *Computer Account Authorizations <*Computer_Account_Authorizations@gvsu.edu> (near the top of the Address Book) or Tom Norman <normant@gvsu.edu>.
   2. If you do not want to be a part of the Bulletin Board at any time, you may highlight the Bulletin Board folder and hit delete or right click and select delete.

How can I organize my Archives under GroupWise?

When you archive messages from a folder, the messages are stored in a folder of the same name in the archive.
To keep your archives organized, organize your messages in folders in the Main Window before you archive them.
In the Main Window, create folders (File, New, Folder) to store and organize your messages.
When you wish to save a message, move it into an appropriate folder (drag the message into the folder).
When you are ready to archive, open a folder and select the messages you wish to archive.

Select all of the messages in the folder by pressing CTRL+A, or a range of messages by clicking the first, then holding the SHIFT key down while you click the last, or select individual messages by holding down the CTRL key while you click individual messages.

Click the Archive toolbar button or select Archive from the Actions menu.

View the results.
Switch to archive view by selecting Open Archive from the File menu.
Switch back to the Main Window also by selecting Open Archive from the File menu.

I am having problems logging into the Web Client.

You must set your GroupWise password within the GroupWise client before accessing the Web Client. Within the GroupWise Client, select Tools/Options and click on Security. Select a password and click OK. We recommend that you set your GroupWise password equal to your network password.

I have a laptop. Can I work offline?

1. You can synchronize your e-mail and calendar from the network onto your hard drive to access e-mail/calendar offline. You must sync up while you are connected to the network. Once you return to campus and connect to the network after making changes offline, the system will request to synchronize your account with the network and it will proceed to automatically send/receive new e-mail and appointments.
2. The process to accomplish this is called Hit the Road in GroupWise. Follow the instructions below:
3. Tools/Hit the Road
4. You may be asked to enter your account and password
5. Select this machine
6. Name the directory something like c:\my documents\GroupWise
7. Click next on the phone screen
8. On the selection list screen, make sure everything is checked except Documents
9. Click finish
10. It starts downloading files to the hard disk
11. You can now work offline
12. When you plug back into the network, GroupWise will ask you to synchronize the e-mail and calendar

How do I tab within the body of a message in GroupWise?

1. GroupWise Windows Client: The tab function is the CTRL-key plus the TAB key.
2. GroupWise Web Client: The tab function is accomplished by clicking the TAB key and then clicking the mouse. The cursor will move forward and you may resume typing.
3. GroupWise Macintosh Client: The tab function is the Command-key + CTRL-key + TAB key.

Address books within GroupWise. Why am I having problems with addresses?

GroupWise stores many different address books that you may utilize within the application. The primary address book with all of the GVSU addresses under Novell GroupWise Address Book. When you receive e-mail from others, their e-mail address gets placed in the Frequent Contacts address book.

When you get messages from someone, the address gets stored in Frequent Contacts. The Frequent Contacts addresses are searched before the Novell GroupWise Address Book. Thus old e-mail accounts may be found.

You can do one of three things to solve this problem:

1. Clean out the Frequent Contacts list periodically to clear old e-mail addresses. Highlight the accounts you want deleted and press the delete key.
2. You can select Auto-saving Off within the Frequent Contacts properties.
3. You can select to remove the Frequent Contacts from the list to search. Within the Address books, select File and Name Completion Search Order. Remove Frequent Contacts from the list.

When I print from GroupWise, the font is very small. What can I do about this?

When a message is viewed by double clicking the item (viewing it in a separate window) and then printing from the separate window, the message is printed in a very small font.

It appears that the message goes through a HTML translator to generate the output for printing. The size and type of font will vary depending on what you have set as your default web browser.

Work Around (not a fix):
Do not print the message from the separate window. Use the "Quick Viewer" and print from this view.

How can I forward the e-mail coming into my GroupWise account to a different e-mail account

• Log into GroupWise with your user name and password. If it is the first time you have used GroupWise, you will not need a password.
• Click Tools.
• Click Rules.
• Click New.
• Enter a name for the rule.
• Check Mail.
• Click Add Action.
• Choose Forward.
• Type in the address you want your mail forwarded to.
  -- Click out of the address box
  -- The OK button will not be available until you conclude filling in the address location

If you do not intend to use GroupWise delete your messages so they do not accumulate.

• Click Add Action.
• Choose Delete/decline.
• Click OK.
• Click Save.
• Exit out of GroupWise.

The forward and delete commands work at the server level so you do not need to have the GroupWise client open for the rules to operate.

How do I post a message to the Barter Board or other shared folders?

• Open the shared folder (# Barter Board, etc) you wish to post to.
  • On the toolbar select File, New, Discussion.
  • Fill in all the info you want posted.
  • Select Post.

When I try to read a message in my Sent Items folder, it only shows the Properties of the message. Can I change GroupWise so I can read the message?

On the toolbar select Tools, Options
1. Double click on Environment
2. Under the General tab,
3. on the right side under Default action,
4. under Sent items:
   Select Open item
   Select OK.

This changes the default behavior to "open the item in Sent Items" instead of "view the properties".

How do I configure my POP/IMAP client to read e-mail?

Visit Pop/Imap instructions
Note: You must set your password (or ask your liaison to set the password) at least once through the GroupWise desktop client before you can access mail through the web or the Internet.

How can I see information from a forwarded message?

1. There are two ways to do this.

1. You can click on the attached message (single or double) to continue to open the message beneath.
2. You can click on the drop down box (middle of screen) that displays the number of attachments. It will say 1 of 2 and then has a title box. When you click on the drop down list in the title box, you can highlight and click to get to the next message.

NOTE: If the forwarded message contains attachments, you will need to double click on the forwarded message to view the attachments.

How do I change the FONT on my reply messages?

When you Reply to a message, you will have a toolbar just above the message area. Change the Font style and Font size to your specifications. Right click anywhere in that toolbar area and click 'Set Current Font as Default'. This will keep the Font style and size for every Reply message.

Messages I've sent are being returned as "undeliverable" even though I know the email address to be correct.

Try deleting that person's email address from your Frequent Contacts address book. Click on "Address Book", the click on "Frequent Contacts". Locate the email address for the person in question, and single click on the address. Continue by clicking the "Remove" button (located on the bottom portion of your screen). The system will reply with: "Are you sure you want to delete the selected address book item?" - click "Yes".