Blackboard Known Issues

Missing Audio/Video Content in Blackboard or iTunes U
Latest Upgrades to web browsers are coming with extra security settings that blocks some audio and video content from loading in Blackboard or iTunes U pages. The document below has instructions on how to allow the audio/video content to load fully. 
  Missing Audio/Video Page Content

Chrome scatters or distorts Blackboard
Whenever you refresh your Blackboard page in Chrome, the HTML seems to scatter the display of the Blackboard page. To fix this issue, at the very top left corner of your scattered Blackboard page, you will see the hyperlinked words "myBb". Right click on the link and select "Open in a new Tab". This will reset your blackboard web page display. 

Copy and Paste Function not Working
If you are using Firefox or Chrome and you have copied text, you may find that Blackboard will not allow you to paste the text into a Blackboard text editor. If you wish to continue using that browser, you will need to paste the text into another text editor (i.e. MS Word), re-copy the text, and the paste the text into Blackboard. However, Safari and Internet Explorer will allow you to paste the text on the first try, if you rather switch browsers.
 
Offline Grade Center Download Shows Extra Wording in Column Titles
When downloading a grade center for offline grading in Excel, the column titles will display the additional text, "instructor.download.column.total" appended to the column titles. Uploading the file back to the Grade Center changes the column titles to have the extra wording. You can avoid the column names from being altered in the Grade Center by removing the added text strings from the Excel file before uploading.


Students:

Course Availability
Students: If you do not see your course(s) in Blackboard the faculty have not yet made them available to you.
 
Safe Assign in Safari
Please use Chrome or Firefox to submit assignments to Safe Assign. In Safari, and error occurs that says "Sorry, we do not think you are logged in to SafeAssign..." when you submit an assignment.


Faculty:

Course Not Listed
Faculty: If your course(s) are not listed in Blackboard, check that you are listed as the instructor in Banner. If not, request that your department update Banner. You must be listed as the instructor of record in Banner to be assigned your courses in Blackboard. If your course is in Banner, but not Blackboard, contact bbadmin@gvsu.edu.

Making Courses Available to Students
Go to Customization > Properties and Set Availability, click "Yes" then "Submit."

Horizontal Scroll Bar Missing
If you find that you are missing your horizontal scroll bar while in Grade Center, click in a students grade box and using you keypad arrows to page to the right or left. If you are using Chrome or Safari on a Mac, then you can also fix this issue by editing the System Preferences on your machine. Open the System Preferences window, select "General", and then chose "Always" for the "Show Scroll Bars" setting. 

Course Copy
When completing a course copy, content areas such as "Assignments" and "Course Documents" are copied into content areas, as opposed to the existing content areas in your course. Before attempting to re-copy your course, check that there are not duplicate content areas. To remove the empty content areas, select the gray double drop down arrow to the right, and select delete.

Course Copy
When completing a course copy, sometimes the course you are copying from will fill the course's (the one you are copying into) space limitations. This will not allow you to make any additional posts, even if you delete a few items. Please contact bbadmin@gvsu.edu with the course that you need more space for. 

Blackboard Mobile Issue
On the iPad, the popup windows that display content do not expand correctly. This has been identified as a bug and Blackboard is working on a solution.

Page last modified September 11, 2014