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Blackboard Known Issues

Difficulty entering Last students grade In Internet Explorer: If you are unable to click in the cell to enter the last students grade click one cell above and hit the down arrow.

Students can not display PDF files on a Mac
Faculty must use Item to add a PDF file.  It is a known issue and we hope BB will correct this soon.  Faculty, do not use File to add content, use Item.

Students: Course Availability
Students: If you do not see your course(s) in Blackboard the faculty have not yet made them available to you.

Faculty: Course Not Listed
Faculty: If your course(s) are not listed in Blackboard, check that you are listed as the instructor in Banner. If not, request that your department update Banner. You must be listed as the instructor of record in Banner to be assigned your courses in Blackboard. If your course is in Banner, but not Blackboard, contact bbadmin@gvsu.edu.

Making Courses Available to Students
Go to Customization > Properties and Set Availability, click "Yes" then "Submit."

Rubrics Grading
The comments the instructor puts in are not visible to students in My Grades. 

Mashups: YouTube Search Error
Searching for videos under the YouTube Mashup feature returns an error message. Blackboard is currently working on a patch for this issue.

Single Item Copy Issue
When clicking to Copy an individual item from one course to another, students are unable to access the copied file. Blackboard has been notified of this issue and is working on a solution. One alternative is to use the Course Copy function and only select the content area containing the file to copy over (for example, "Course Documents").

Course Copy
When completing a course copy, content areas such as "Assignments" and "Course Documents" are copied into content areas, as opposed to the existing content areas in your course. Before attempting to re-copy your course, check that there are not duplicate content areas. To remove the empty content areas, select the gray double drop down arrow to the right, and select delete.

Flashing Screen on Login using IE8
When logging in to Blackboard using Internet Explorer 8, the screen begins flashing. To continue using IE8 with Blackboard, try to clear your trusted sites. We also strongly recommend using Firefox with Blackboard.

Blackboard Mobile Issue
On the iPad, the popup windows that display content do not expand correctly. This has been identified as a bug and Blackboard is working on a solution.

Page last modified May 1, 2012