Conflict Resolution Process (CRP)

Turning Conflict Into Opportunity 

Grand Valley State University is aware that the potential for conflict always exists; the University also believes that there are effective tools for dealing with conflict, tools that range from conversation with a neutral party to facilitated meetings and mediation to the more formal complaint and grievance procedures. The basic philosophy of the Conflict Resolution Process is that by learning to constructively resolve conflict, any of us can turn a potentially destructive situation into an opportunity for creativity and enhanced performance. This website is designed to make you aware of the various resources that the University has available to you and to help you navigate through the GVSU Conflict Resolution Process. 

Right to Privacy The University acknowledges and respects the privacy of the conversations that you may have using the CRP, and reasonable efforts will be made to maintain confidentiality unless the circumstances warrant a need for the University to investigate, as in the case of allegations of discrimination or harassment or possible illegal activity. 

Retaliation The University has adopted the position that no faculty or staff member will be subject to any form of discipline or retaliation for initiating or participating in good faith in any process or proceeding under the Conflict Resolution Process. Any faculty or staff member who retaliates against another faculty or staff member for using the Conflict Resolution Process will be subject to discipline, up to and including discharge. 

First Step A good first step is to explore your options by talking informally but confidentially about your situation with Sue Sloop and discussing with her which approach would be the most helpful. Sue will explain the various resources that are available and make suggestions about which of them might be most appropriate. Sue is the Work Life Connections and Coordinator of Mediation Services for Faculty and Staff and can be reached at the Human Resources Office. 

Options While extremely helpful to do so, it is not required that you always begin with Sue Sloop. You might prefer to directly contact one of the following persons, depending on the nature of the conflict you are attempting to resolve.

If you are a faculty member and believe that you need to address a situation related to the personnel process, contract renewal, tenure and/or promotion, or interpersonal conflict, contact Jon Jellema, Associate Vice President of Academic Affairs, Provost Office.

If you think that policies have not been followed by either your supervisor or co-worker, or if you believe you have been disciplined or treated unfairly, contact Maggie McCrystal, Director of Staff Relations in Human Resources.

If you are a member of a protected class and think that you have been treated unfairly as a result, contact Dwight Hamilton, Assistant Vice President for Affirmative Action, Office of Inclusion and Equity.

If you would like to develop professional tools to help alleviate workplace conflict and enhance communication, or if you are unsatisfied with your career and want to visualize your career in a new direction, contact Kim Monaghan, Faculty and Staff Career Coach, Human Resources.

If you have a question related to support services and accommodations that enhance the environment for persons with disabilities, contact Kathleen VanderVeen, Assistant Vice President for Inclusion Planning and Director of Disability Support Resources.

If you have questions about salary, employment, or immigration, contact Linda Yuhas, Director of Compensation & Employment Services, Human Resources.

If you have questions or concerns related to a medical leave, maternity leave, FMLA, retirement or if you need information on workman's compensation and long term disability, contact Beth Evans, Human Resources Representative.

If you are dealing with personal issues on and off the job, contact Encompass, GVSU's Employee Assistance Program. Encompass is designed to solve problems and enhance quality of life for all employees and their family members through free counseling and coaching.