IT can be reached at (616) 331-2101 or (855) 435-7488 (toll-free). IT can also be reached via email ([email protected]) or through the service portal (services.gvsu.edu).

Walk-up hours are available:

Mary Idema Pew Library (LIB) 010
Monday-Thursday: 7:30 a.m. - Midnight
Friday: 7:30 a.m. - 6 p.m.
Saturday: 10 a.m. - 6 p.m.
Sunday: 10 a.m. - Midnight

Center for Health Sciences (CHS) 100
Monday - Friday 7:30 a.m. - 4:30 p.m.

If you know what you will be majoring in, we recommend that you reach out to the department to see if they have any specific recommendations or requirements for a laptop. If they do not, it is user preference on either a Mac or a PC. In general, we do not recommend Chromebooks. 

The Service Portal is home to knowledge base articles, service information, and more.  Easily submit tickets for assistance and track them. services.gvsu.edu

Students can log into the GV-Student Wi-Fi Network from anywhere on campus. If you have never connected your device to the Wi-Fi or if you are having difficulties connecting, visit www.gvsu.edu/it/wifi for in-depth instructions on how to connect your device and for help troubleshooting.   

View the Knowledge Base Article on student password requirements and steps to change your password. 

All GVSU applications and websites can be accessed at my.gvsu.edu. Once logged in, you will be able to search and select the application or website needed.  

Wireless devices like smart TVs, gaming consoles, and smart home devices must be registered in order to connect to the GV-Gamenet WiFi. To learn how to register yours, visit www.gvsu.edu/it/registerdevice.

If your device will be using a wired Internet connection you will not need to register, just connect your device to an active port in your dorm via ethernet cable.

Knowing how to print, whether you are on or off campus, is important. 

Printing On Campus
Printing Off Campus

Blackboard is the university’s learning management system. Students use Blackboard for checking grades, assignment work, discussion boards, taking quizzes, tests and more. Go to lms.gvsu.edu to sign into Blackboard. 

Resources for Blackboard Ultra
Blackboard Orientation

Respondus LockDown Browser and Monitor are tools that faculty can use to create a secure testing environment for online assessments. Students can find more information and resources in the Service Portal Knowledge Base, including instructions for downloading and installing LockDown Browser on a personal device or on a Chromebook.

Yes, IT hires students for a variety of positions. Students interested in working within IT are encouraged to look for open postings through Workday. Students can go to gvsu.edu/it/studentjobs to learn how to view all available student job postings through the Workday platform. 

GVSUAlert is the university’s Emergency Notification System. Alternative phone numbers and emails can also be added. Sign up and manage communication preferences at gvsu.edu/alert.  

As a student, you have access to all the Microsoft 365 Applications. Head to gvsu.edu/it/microsoftoffice to learn how to download the applications to your personal device. 

Information Technology wants you to interact safely online.  This includes helping protect you from digital predators. If you experience an attack or potential threat, you can report it here. To view an updated list of attempts and attacks, visit the Reported Phishing & Scams webpage. 

MFA adds another layer of security to your account by requiring two or more verification methods. Typically, this includes something you know (your password) and something you've got (a code sent to your phone). By implementing MFA, even if someone/guesses or steals/your password, they still need the second factor to access your account. This makes unauthorized access significantly/more difficult. 

There are many reasons why MFA is important to the protection and security of your online accounts and information.  Here are several: 

• Enhanced Security: MFA adds layers of security, making it significantly harder for unauthorized users to gain access to devices, networks, or databases. Even if a password is compromised, the additional authentication factors can prevent unauthorized access.

• Protect Against Common Attacks: It guards against phishing, social engineering, and password attacks by adding extra security layers.

• Protect Your Digital Identity: College life is filled with online activities, from submitting assignments to managing finances. MFA ensures that you are the only one who can access your accounts.

• Stay One Step Ahead: As cybersecurity threats evolve, MFA is a proactive approach to stay ahead of these changes.

MFA is mandatory for all GVSU students to access university accounts./ All students will enroll in MFA using a platform called Okta. To learn more, visit www.gvsu.edu/it/studentmfa.