GVSU IT Services can be contacted for technical support in a variety of ways. 

Phone: (616) 331-2101  or (855) 435-7488 (Toll-free)

Email: [email protected]

Service Portal: services.gvsu.edu

Walk-Up Support: 
Mary Idema Pew Library (LIB) 010 - Atrium Level (Allendale)
Monday-Thursday: 7:30 a.m. - 9 p.m.
Friday: 7:30 a.m. - 6 p.m.
Saturday: 10 a.m. - 6 p.m.
Sunday: 12 p.m. - 9 p.m.

Center for Health Sciences (CHS) 100 (Grand Rapids) 
Monday - Friday 7:30 a.m. - 4:30 p.m.

GVSU Faculty and Staff are able to reset their password in several ways.  They are as follows: 

Option One - Through Okta: Passwords can be updated and managed through Okta. 

•   Forgot Password and Updating Passwords Through Okta article 
•   Prerequisite for Resetting a Forgotten Password in Okta article 

Option Two For GVSU Windows Computers: The following are instructions for resetting a password using a GVSU Windows computer. 

1. Faculty and staff can reset a password through the Self-Service Password Website (www.gvsu.edu/passwordrest). Please click Reset Network Password then follow the steps. 
2. Passwords can also be changed by pressing CTRL-ALT-DELETE, selecting Change a Password and following the steps. Please note that faculty and staff can change the username after OFFICE\ to reset the password to other accounts, like generic/sponsored accounts. 
3. Additional directions on how faculty/staff accounts can reset passwords can be found on the   Changing Your Faculty/Staff Network Password website (https://www.gvsu.edu/it/changing-your-facultystaff-network-password-31.htm). 

Option 3 for GVSU Mac Computers:  The following are instructions for resetting a password using a GVSU Mac computer. 

1. Faculty and staff using GVSU Mac computers should reset their passwords through Enterprise Connect. If a password is not reset through Enterprise Connect, a user may not be able to log into their computer and have issues syncing. To resolve this, a user should shut down their computer, come to campus, plug into an Ethernet cable, turn on their computer, and log in with their most updated password. 
2. Additional directions on how faculty/staff accounts can reset passwords can be found on the   Changing Your Faculty/Staff Network Password website (https://www.gvsu.edu/it/changing-your-facultystaff-network-password-31.htm). 

Faculty and Staff Password requirements can be reviewed online (https://services.gvsu.edu/TDClient/60/Portal/KB/ArticleDet?ID=562). 

The GVSU faculty and staff Wi-Fi network is GV-Faculty-Staff. Use your GVSU Username and password and click OK to connect. For detailed assistance, please review the knowledge base article to connect to the Wi-Fi. If you are still experiencing issues connecting to Wi-Fi, please contact  IT Services by submitting a ticket in the IT Services portal,  phone (616) 331-2101, email ([email protected]), or walk up for further assistance.

To set up Outlook on your mobile device, please follow these instructions: 

Android Device Outlook Set Up
Apple Device Outlook Set Up 

Follow these instructions when printing on campus: 

Printing from a Mac Computer
Printing from a Windows (PC) Computer

GVSU uses Duo Security as its Multifactor Authentication (MFA) solution. Commonly referred to as Two-Factor Authentication (2FA), Duo MFA provides an additional layer of security for users logging in to a secure environment. Duo makes authentication easy by allowing individuals to verify their identity using a mobile device - either through an app or using a code sent via text.

Duo articles including set-up instructions 
GVSU Duo webpage and Duo Account Request 

GVSU uses Okta to access technology, update passwords, and enable multi-factor authentication. Using Okta provides the university with many benefits, including the ability to only change passwords every 18 months. 

Getting Started with Okta and Related Articles
GVSU Okta Webpage 

VPN, a virtual private network, allows students, faculty, and staff to work productively and securely from remote locations. Students, faculty, and staff can remotely access campus services by connecting to GVSU's Ivanti Secure Access VPN.  Allows access to campus services that are blocked from off-campus

Invanti Set Up Instructions and How to Use Instructions

These articles will assist in requesting the Adobe Creative Cloud Suite and installing the software on your device. 

Adobe Subscription Request
 

The eLearning team has a number of ways to help you develop your technology skills and learn how to use technology in the service of student learning.

• Information about technology tools used at GVSU, as well as best practices for the use of instructional technology, can be found on the eLearning Technologies website.
• A schedule of upcoming webinars and other training opportunities is available on the eLearning webinars page.
• Faculty are invited to join the eLearning Online and Hybrid Faculty Learning Community. The FLC is a great venue for faculty-led dialogue and sharing collective expertise regarding online/hybrid instruction.
• How-to instructions and the answers to many questions can be found in the eLearning Technologies area of the IT Service Portal's Knowledge Base.
• Be on the lookout for the monthly eLearning Technologies newsletter. This valuable resource contains the latest on what's happening around campus.
• Each academic department has been assigned a Senior Instructional Designer and an Instructional Technology Project Specialist. To find out who your liaisons are, review our liaison website or use our liaison search tool. Feel free to reach out to your liaisons directly or submit a consultation ticket in the IT Services Portal.