Updates to Zoom Web Portal

New and Enhanced Features 

Admin Features

• Chat Etiquette Tool – Account owners and admins can create Chat Etiquette policies based on keywords, text patterns, or regular expressions (such as account numbers). They can then set an action to occur when the policy is triggered before a message is sent through Zoom Chat, in-meeting chat, or webinar chat. Admins can create up to 50 policies on the account. The Chat Etiquette Tool is also available on Windows, macOS, Linux, Android, and iOS desktop clients and requires client version 5.6.0 or higher. For more information about managing this tool, see our support article.
• Bulk update SSO users – Account owners and users with proper role permissions can use a CSV file import to bulk update email addresses for users with the SSO login type. Zoom must enable this feature.
• View breakout room activities from main session – Once breakout rooms are open, hosts and co-hosts can view the level of activity in each breakout room, including which participants are in each room, along with icons that show whether their audio or video is on, if they're sharing their screen, and if they have any active reactions or nonverbal feedback. This feature requires hosts and participants to have client version 5.10.3 or higher. Viewing breakout room activities from the main session is also available for Windows, macOS, and Linux desktop clients.

User Features

• Central library of polls – Users can manage a central library of polls for meetings. They can create or edit polls and use them for Personal Meeting ID (PMI) and non-PMI meetings. Previously, polls for PMI and non-PMI meetings were managed separately. When a poll is marked as available to all meetings, it will appear in the list of polls that can be launched in a meeting. This new central repository will not replace the "Personal Meeting (PMI) polls"; polls created here will only appear in PMI meetings. This feature is also available for Windows, macOS, Linux, Android, and iOS desktop clients.

Device Management Features

• Enhancement to Zoom Phone Appliance hot desking – Account owners and admins can allow users to book a Zoom Phone Appliance from their calendar. They can also assign a location so that the appliance appears as a workspace on the floor map. To utilize these enhancements, you must have Zoom Phone Appliances client version 5.10.0.

Updates to the Zoom Desktop Client

Webinar Features

• Webinar Backstage - The webinar host and other panelists can move between the backstage area (which is not visible or heard by attendees) and the live webinar area. Panelists backstage can still hear and view the live webinar to keep an eye on the presentation and know when to rejoin. This feature requires version 5.10.0 or higher for panelists, and the host must have a Zoom Events license. Users with Windows, macOS, Linux, Android, or iOS desktop clients can access Webinar Backstage. 
• Webinar Session Branding – Hosts can customize the appearance of the in-webinar experience by adding a wallpaper behind the video tiles, setting a common virtual background for all panelists, and providing name tags for each panelist. This requires version 5.10.0 or higher to use and/or view, but does not require this version to join the webinar. Users with Windows, macOS, Linux, Android, or iOS desktop clients can access Webinar Session Branding. As of April 3, Session Branding is also available for Zoom Events.

Updates to Zoom Phone

New and Enhanced Features

Admin Features

• Enhancement to SMS messaging – To stay within the 10DLC parameters set by mobile carriers, account owners and admins can add the ability for a mobile subscriber to opt out of receiving a message by replying STOP to an SMS/MMS message and to re-enable receiving messages by responding with any message. (See Zoom’s March release blog for more information on 10DLC.)
• Common Area call packaging for Zoom Rooms – New and existing Zoom Rooms with Zoom Phone services will now be placed on the default Zoom Room Common Area base package. There is no additional charge or action required and existing Zoom Rooms will not lose any functionality. This change will provide access to features that weren't previously available.
• Allow phone users to pause/resume automatic call recording – Account owners and admins can allow users and members of call queues who are subject to automatic call recording to pause and resume the automatic call recording. This setting is available at the account, group, site, user, and call queue levels.

User Features

Changes to Existing Features

• Default carrier change for BYOC emergency calls – New customers utilizing Bring Your Own Carrier (BYOC) will automatically use Zoom as the emergency carrier for calls placed from US and Canada BYOC numbers. Existing BYOC customers will see an in-product announcement describing the pending change to use Zoom by default for emergency calls placed from US and Canada BYOC numbers. Customers can either opt in immediately, contact Zoom to be exempted from this change, or can simply wait for the change to take effect automatically on Sunday, May 22. To be exempted from the change, customers can specifically request that the option to “Enable to choose target carrier for Emergency Calls placed by BYOC Numbers” be enabled for their account; this will allow customers to choose their BYOC carrier for this purpose for each Zoom Phone site.

Updates to Zoom Rooms

New and Enhanced Features

General Features 

• Support for joining Zoom Events via pairing with Zoom Rooms – Attendees can start or join live sessions via Zoom Rooms that are paired to their Zoom clients on laptop or mobile devices. Start and join buttons are only accessible on the Zoom client interface. Windows, Mac, iPad, Appliances, iOS Zoom Room controllers (zrc), and Android zrc devices support this feature.
• UI Updates – Zoom Rooms on Windows, Mac, Appliances, iPad, iOS zrc, Android zrc, Windows zrc, and Web zrc devices now have a new user interface (UI) that is more consistent with the Zoom desktop and mobile client UI. Read more about the UI update on the Zoom blog.

Updates to Zoom Contact Center

New and Enhanced Features 

Admin Features

• Dial in to video engagements - Account owners and admins can set up how a third-party person can dial in from a phone to join an active video engagement. They can assign dial-in numbers, set a greeting, and require a passcode to dial in. Agents can invite a third-party person to the active video call by sharing the dial-in information.
• Real-time analytics for video engagements - Account owners and admins can use the real-time analytics dashboard to view real-time metrics on video engagements and view associated engagement events.

Business Updates

• Registration Confirmation Update - On July 1, 2022, Zoom will be updating the registration confirmation page for meetings and webinars to improve the security of registration links. When an attendee registers for an event, the join link will no longer be displayed on the confirmation page in their web browser. Attendees will find the join link in the email confirmation sent to them as usual. This change will help prevent attackers from obtaining a registration link using an email address they do not control personally and limit unwanted guests from joining meetings or webinars.
  
  If you would like to move to this new experience before July 1st, please contact support to turn on the “Enable New Registration Flow” setting for your account. Once enabled, registrants will no longer see join information (link, meeting password, etc.) on the registration confirmation page, and will be asked to refer to the confirmation email for details.