Updates to Zoom Web Portal

New and Enhanced Features

User features

• Support for automated captioning in 11 additional languages – Zoom’s automated captions are now available in 11 languages in addition to English (French, Spanish, German, Portuguese, Italian, Dutch, Russian, Ukrainian, Japanese (beta), Chinese Mandarin - Simplified (beta), and Korean (beta)). Each participant can choose the language they are currently speaking in the meeting, and automated captions are generated in that language. As part of the necessary interface changes to support the new languages, the in-meeting buttons and interface for manual captioning will also be adjusted. Users can adjust which languages are available in the meeting through user-level web settings. This feature now also comes with self-enablement, meaning participants can turn on captions in meetings without requiring them to ask the host to enable captions. We are also working on further improving self-enablement of captions through the end of the year, including making the closed captioning button standard in all meetings when captions are available.

Admin features

• Support up to 25 custom languages for interpretation – Account owners and admins can allow users to add up to 25 custom languages for interpretation when scheduling a meeting or webinar using interpreters. This option is only available if the ‘Enable language interpretation by default’ option is selected. It’s available at the account, group, and user levels and can be locked at the account or group level. This enhancement must be enabled by Zoom and requires client version 5.11.2 or higher. Previously, up to 5 custom languages were supported. Language Interpretation allows meetings and webinar hosts to designate participants as translators.

Webinar features

• Support for translated captions in webinars – Account owners and admins can enable Translated Captions for webinars, which allows users to enable automated translated captions in language pairs in webinars. Additionally, automated captions in Webinars support more languages in addition to English, which has been the only supported language thus far. These settings are available at the account, group, and user levels. Previously, these features were only available for meetings. Translated Captions are currently only available for Zoom One Business Plus and Zoom One Enterprise Plus accounts.

Integration features

• Support for calendar event bi-directional syncing – Account owners and admins can enable bi-directional syncing to and from Google and Outlook calendars. This allows Zoom events created or updated on Zoom or external calendars to stay automatically synced across all integrated platforms. This setting is off by default and is available at the account, group, and user levels; and can be locked at the account or group level. This feature only supports updates made to an individual meeting (non-recurring) or an entire series.

Changes to existing features

•  Remove dependency on Contacts setting controlling group-level chat settings – A setting on the Contacts page in the web portal is being decoupled from the Zoom Chat group-level settings. Previously, when the Contacts setting ‘List all account users’ under ‘All Contacts’ was enabled, group-level Zoom Chat settings were ignored and all users followed the account-level settings. For accounts with this setting enabled (and therefore not using group-level chat settings), most of their settings have been locked at the account level to preserve existing behavior when the dependency is removed. Account owners and admins can view changes reflected in the Operation Logs. This update will slowly roll out to customers over the following month.

Updates to the Zoom Desktop Client

New and enhanced features

General features

• End of support for 32-bit iOS devices – With this release, the Zoom mobile app for iOS requires a 64-bit device. 32-bit devices will have 5.11.3 (4067) as the most recent version available.

Zoom Apps features

•  Enhanced in-client app approval, Windows, macOS – Admins approving an app in the client can more precisely approve apps, either for the entire account or for specific users and/or user groups.

Chat features

• External users notice when composing messages in chats - Windows, macOS, Linux, Android, iOS – Chats and channels that include external users will have enhanced labeling in the compose box to remind users that external contacts are present. The notification is clickable to provide more information regarding who can see messages in the chat or channel.

Updates to Zoom Phone

New and enhanced features 

Admin features

• 10DLC Compliance for SMS/MMS – Account owners and admins can set up 10DLC compliance for US/Canada via self-service. Use this link to set up your account with 10DLC.
• Restricted Call/SMS Hours – Account owners and admins can define the time frame when an extension or user cannot make or accept calls and send SMS. The restricted hours, follow the “When a call is not answered” user call handling setting. If this setting is enabled, outbound and inbound emergency calls and SMS will still be allowed. SMS settings only apply to users.
• Allowed Calls/SMS Locations – Account owners and admins can define the locations where users can make and accept calls and send SMS. When the users are outside of the allowed locations, calls and SMS will follow the “When a call is not answered” user call handling setting. If this setting is enabled, outbound and inbound emergency calls and SMS will still be allowed. SMS settings only apply to users.
• Opt In/Out report – Account owners and admins can run the call queue historical report and call log to review the list of agents that opted-in/out of call queues. Admins will see the user’s extension, the reason and timestamp of when the agent’s status changed, the opt-in/out status, the corresponding call queue, and the extension of the person that made the change. Data is visible only with a Power Pack license.

Updates to Zoom Events

New and enhanced features

Attendee Features

• System-readiness testing tool – Attendees can use a test tool—accessible from the registration detail page or the event lobby (web)—to see if their system (browser, internet speed, etc.) meets the requirements for a Zoom Events experience.
• Enhancements to attendees’ session-join experience – Attendees can join a session from their preferred platform without needing to check whether they have signed out from the same session or not. This feature allows attendees to join a session on other platforms by making the join call to action available on the native Zoom client and browser lobby. If attendees confirm that they would like to join the same session on another platform, they will be automatically signed out of their previous platform by Zoom Events.

Hub features

• Report a recording – Users can report any recording in Zoom Events to the Trust and Safety team using the Report Recording function which is located under the video’s title and description. 

Ticketing features

• Set custom registration date outside of event date/time – Hosts can set a custom registration end date and time outside of the event’s date and time; however, this must be set before the event lobby is closed. This allows hosts to keep registration open and sell tickets after an event is over so that people who haven’t attended the event can purchase tickets to view video recordings.

Business Updates

• Zoom Software Lifecycle Policy - We plan to implement our new Software Lifecycle Policy on November 5, 2022, for all products and services, starting with the minimum versions referenced in the table found here. Users running an end-of-life version after November 5 will not be able to join meetings via the Zoom Client and will be prompted to update or join from the Web browser. As always, we highly recommend you regularly download and update to the latest version of Zoom software by checking for updates within the Zoom client or by navigating to zoom.us/download to take advantage of all our latest security and functionality features.