Zoom Desktop Client Updates

Meeting/Webinar Features

• Zoom IQ Meeting Summary - Windows, macOS, Linux, Android, iOS - Hosts can initiate an AI-generated summarization of the current meeting. This summary is emailed and posted to Team Chat. The ability to receive the meeting summary can be restricted to the host alone, the host along with users on their same account, or extended to all attendees of the meeting, including invitees outside of their organization. All meeting participants will be notified that the summary is being generated, and the meeting host can stop the summary at any time, if necessary. This feature is available as a free trial for Zoom Pro, Zoom Business, Zoom One Business Plus, Zoom One Enterprise, Zoom One Enterprise Plus, and Enterprise Bundle accounts. 

Team Chat Features

• Screen sharing in Team Chat - Windows, macOS - Users of Team Chat can instantly share their screen during a one-on-one chat. Similar to screen sharing options in meetings, Team Chat users have the flexibility to choose what they want to share and can even share multiple screens. This feature must be enabled by Zoom and will not be immediately available, as it is dependent on a backend server update currently scheduled for June 24, 2023.

Mail and Calendar features

• Mobile mail support for Japanese, Spanish, French, and German - Android, iOS - Zoom Mail UI and settings have been localized into Japanese, Spanish, French, and German languages. Previously, only English was supported.

Zoom Web Updates

• Team Chat message retention logic - Cloud storage retention logic is changed to be more simplified and predictable for group chats and channels that include members from different groups or accounts with different cloud storage retention periods. All group chats and channels will follow the cloud storage retention period of the owner for that group chat or channel. 1:1 chats will continue to use the shortest retention period between the users. Additionally, the web settings for chat retention are renamed to better convey what they control.
• Change to default for Immersive Scenes setting - The Immersive Scenes setting will be enabled for all accounts. Please visit the release notes for detailed information on who is affected by this change.
• Enterprise feature release controls - Admins on Enterprise accounts will be able to manage the release of certain new features or products into their environment. Account admins can select a timeline they are comfortable with for evaluating newly released features based on their needs for testing functionality, security, and compliance that are required by their organizational policy. Releases can be done manually or set to automatic release on a specific date. Admins can also track and review the timing of these changes through the Operation Logs report.
• Chat Compose with Zoom IQ - Admins can allow their users to utilize Smart Compose in Team Chat to write their messages by leveraging context from your conversation. You’ll maintain the ability to change messages by adding tone, inputting prompts, or changing the length of the message to give you confidence in what you’re communicating. This setting is available at the Account level. 

Zoom Virtual Agent Updates

• Zendesk chat integration - Zoom Virtual Agent offers support for Zendesk chat integration, allowing businesses to seamlessly connect their Zoom Virtual Agent bot with their Zendesk instance for a better customer support experience. With this integration, end-users can easily connect with agents via chat if needed, while still using the Zoom Virtual Agent bot for initial queries.
• Intercom integration - Account owners and admins can integrate Zoom Virtual Agent with Intercom to enable the users to chat with a live Intercom agent within the same UI.
• Gorgias support channel integration - A new ticket creation integration channel has been added to Zoom Virtual Agent, allowing businesses to leverage the power of the Zoom Virtual Agent bot while providing end-users with the ability to create support tickets when needed. With this integration, the Zoom Virtual Agent bot can now render a ticket form, enabling users to submit their queries or issues directly as support tickets.

Zoom Phone Updates

• SMS support for US/Canada Toll-free phone numbers - Account owners and admins can enable SMS functionality for their US/Canada Toll-free phone numbers. To activate this feature, they need to fill out a verification form and submit it to Zoom Support. The verification process typically takes up to four weeks. It is important to note that there is a charge per message when using SMS with Toll-free numbers.

Zoom Events Updates

• Zoom Sessions licensing included in Zoom One Enterprise plan - The Zoom Sessions 1000 license is included in the Zoom One Enterprise Plus plans. Adding Zoom Sessions to Zoom One Enterprise+ unlocks the premium webinar features on Zoom and gives the user additional access to Zoom Sessions on the Zoom Events platform.
• Restrict hub visibility on the Zoom web portal - Account owners and admins can control the hub visibility options that are available to hub owners on Zoom Events. They can select if hubs will be public, internal, or hidden. This setting can be locked and is available on the Zoom web portal at the account or group level.

Workspace Reservation Updates

• Workspace Reservation Beta licenses expiration - The Workspace Reservation Beta license is extended until July 28, 2023, until users renew their licenses. After the expiration date, users must purchase a Workspace Reservation license to continue managing and utilizing their workspaces.

Zoom Contact Center Updates

• Consumer engagement surveys - Zoom is introducing surveys for the Zoom Contact Center voice channel. This feature enables account owners and admins to create voice surveys that support various questions, including multiple-choice and long description. Surveys can be linked to voice queues. Admins can also define role permissions to determine who can view survey results on the contact center analytics dashboard. From the consumer perspective, the feature introduces post-call surveys for voice interactions. After the agent hangs up or a specified duration has passed based on the queue settings, the consumer will hear the survey questions. Consumers can respond to single-choice questions using DTMF or speech, provide ratings using DTMF or speech, and provide long descriptions using speech. This feature must be enabled by Zoom.
• Changes to phone numbers without SMS 10DLC campaigns - For accounts with US/Canada virtual private numbers for SMS, account owners and admins must have an SMS 10DLC campaign assigned to the number for that number to be used as an entry point to a flow.