Updates to the Zoom Learning Center

The Zoom Learning Center recently launched Engaging Your Participants on-demand courses and live training sessions. Through this learning path, you can make an impression with Zoom’s most interactive features: polling, annotations, immersive view, and more. 

Customers can choose the way they learn by enrolling in bite-size courses or signing up for a live training session that wraps up with a Q&A session.   

Check out the Zoom Learning Center and share this resource with your team!

Updates to Zoom Web Portal

New and Enhanced Features 

Admin Features

• Support for Avatars: Account owners and admins can allow users to select an avatar to represent themselves during meetings. This setting is available at the account, group, and user level, and can be locked at the account or group level. Avatars are also accessible through Windows, macOS, and iOS desktop clients. You can select an avatar in the Background & Effects section of the desktop client settings or in-meeting settings. This feature requires 5.10.0 or higher. 
• Support for sharing links to messages and channels in Zoom Chat: Account owners and admins can allow users to copy links from Zoom Chat (deep linking) by enabling Share links to messages and channels in Zoom Chat. When enabled, a user can create shareable links to public channels or specific messages in the channel, and then share links within or outside of Zoom to open directly in Zoom Chat. Only users with existing access and those who belong to the same account with the channel admin will be able to join and view referenced channels. This setting must be enabled by Zoom and is available at the account and group level. It can be locked at either level. You can also use deep linking on Windows and macOS desktop clients and Android and iOS mobile apps. 
• Support for video messages in Zoom Chat: Account owners and admins can allow users to send short video messages to others in direct messages or group conversations by enabling Record Video Message. This setting is available at the account and group level, and can be locked at either level. If enabled, sending video messages through Zoom Chat is also available for Windows and macOS desktop clients and Android and iOS mobile apps. This feature must be enabled by Zoom. 
• Show invitee list in Participants panel: Account owners and admins can enable the Show invitee list in Participants panel setting that allows hosts, co-hosts, and alternative hosts to view a Not Joined section in the participants panel of the meeting. This section lists the people who were invited to the meeting but have not yet joined, as well as their calendar responses. This feature requires hosts and users to have the Calendar and Contacts Integration (Google Calendar or Outlook Calendar) configured in the user profile. This setting is available at the account, group, and user levels, and can be locked at the account or group level. This feature requires version 5.9.6 or higher and is also available for Windows, macOS, and Linux desktop clients. 
• Enable/disable Webinar Session Branding: Account owners and admins can enable or disable Webinar - Session Branding, which allows hosts to visually customize their webinar sessions. If session branding is enabled, hosts can customize their webinar session’s appearance by uploading a wallpaper image behind the video tiles, setting a virtual background, and applying name tags to panelists. This feature requires version 5.10.0 or higher to see branding and is available on Windows, macOS, Linux, Android, and iOS desktop clients. Panelists that join with a lower version will not have access to the virtual background or name tag.
• Support for telephony audio bridges in Asia as a data center region for audio conferencing: Account owners and admins can choose Asia as a region when determining where most participants call into or call from a meeting. An accurate selection can help reduce phone call delays to improve call quality. This setting is available at the account, group, and user levels, and can be locked at the account or group levels.

User Features

• Schedule a recurring meeting with a saved Breakout Room assignment: When a host saves a breakout room configuration and participant assignments during a Zoom meeting, they can select the saved breakout room assignment they want to use when scheduling a recurring meeting in the web portal. This is limited to 10 saved configurations per account/user and is also available on Windows and macOS desktop clients.
• Enhancements to the Trust Form: Under What can we help you with? the option Report Account Takeover or Hacked Account was renamed to Report Account Takeover to clarify that this option is intended for reporting account takeovers. Additionally, the Copyright or trademark infringement reporting option was relocated under What can we help you with?

Integration Features

• Support for third-party cloud storage services (SharePoint and Box): Account owners and admins can choose SharePoint or Box as the default file storage option for newly created channels. This setting is available at the account level. Both integrations are available for Windows, macOS, Android, and iOS desktop clients.  This feature requires version 5.10.0 or higher and must be enabled by Zoom.

Changes to Existing Features

• Zoom enablement required for Meeting Connector, Cloud Recording Connector, and Virtual Room Connector: The Meeting Connector, Cloud Recording Connector, and Virtual Room Connector downloads are disabled by default for all new Zoom customers and existing customers that do not currently have the connectors deployed. Customers who want to deploy any of these functionalities must contact Zoom Customer Success or Support to request enablement. This change does not impact existing customers with instances that are already deployed.

Updates to the Zoom Desktop Client

Meetings/Webinar Features

• Expand/Collapse all Breakouts when self-selecting for Windows, macOS, and Linux: When self-selecting breakout rooms, participants can quickly expand or collapse all available breakout rooms. This makes it easier to find and select the desired breakout, in particular when there are many breakout rooms available to choose from.
• LanguageLanguage Interpretation relay enhancement for Windows, macOS, Android, and iOS: Language interpreters can listen to either the main audio or another translator’s audio, which can be useful when a translator doesn’t know the main language being spoken but knows another language the audio is being translated to. This feature requires client version 5.9.6 or higher and must be enabled by Zoom. Contact Customer Success or Support to have this feature enabled.

Chat Features

• Hover to preview unread messages for Windows, macOS, Linux: When hovering on the unread message notification on a collapsed sidebar section or folder, a preview window will appear to show what hidden chat or channel has an unread message. Clicking on the preview will open that chat or channel.
• Customizable left sidebar for Windows, macOS: Users can select the elements they want to view at the top of their left sidebar (missed calls, contact requests, bookmarks, files), as well as customize the behavior and look of the left sidebar.
• Video messaging for Windows, macOS, Android, iOS: Users can send short video messages to others. Asynchronous video allows users the time to consider their responses and then record as needed to provide thoughtfully crafted responses. This feature must be enabled by Zoom.

Phone Features

• Forward voicemail for Windows, macOS, Linux, Android, iOS: Users can forward individual voicemail messages to other users in the same account. Forwarded voicemails can be viewed in the desktop client or web portal. Forwarded voicemails can be marked private to prevent re-forwarding and downloading. This feature must be enabled by Zoom.
• Allow users to stop and resume automatic call recording for Windows, macOS, Linux, Android, iOS: If enabled by an account admin, phone users can stop and resume automatic call recording from the client or app.

Updates to Zoom Phone

New and Enhanced Features

Admin Features

• Provider Exchange: Phone carriers that have a Zoom Marketplace app can integrate with the Zoom Phone web portal. Account owners and admins can purchase numbers from these carriers and integrate them with Zoom Phone.
• Call recording retention: Account owners and admins can view call recordings of deleted users, call queues, and common area phones. Prior to this release, when a user or call queue was deleted, the associated recordings were automatically removed. Admins can view these recordings in the recording logs. Recordings from deleted extensions are labeled with the deletion date. This release does not apply to previously deleted users, call queues, and common areas.

Business Updates

• Dashboard updates: As of March 1, 2022, Zoom will only display email addresses in the dashboard and account reports for participants the host has access to. See the help article for more details.