Updates to Zoom Web Portal

New and Enhanced Features 

Admin Features

• Specify file type and size limits - When internal and external users share files in Zoom Chat, account owners and admins can set a file transfer control policy to limit the type and size of files that can be sent or received. These controls can apply to 1:1 chats, group chats, and channels. Once enabled, this setting will only impact new files, not existing files. This setting is available at the account and group levels. Additionally, the Chat History user activity report shows when internal users were restricted from accessing a file.
• Enhancements to language interpretation - Account owners and admins can allow participants to speak in a listening channel when language interpretation is enabled. This setting is available at the account, group, and user levels. This feature must be enabled by Zoom.
• Assign both Zoom Events license and Zoom Webinars license to a user - Account owners and admins can assign both a Zoom Events license and a Zoom Webinars license to a user. Zoom Events capacity will be limited by the Zoom Events license. The capacity of scheduled webinars will be limited by the larger capacity of the Zoom Webinars license or Zoom Events license. Previously, users could not be assigned both Zoom Events and Zoom Webinars licenses.
• Customize the end-of-meeting experience feedback survey - When a user clicks the thumbs down icon on an end-of-meeting experience feedback survey, account owners and admins now have more control over what is displayed. Admins can enable or disable the text field for user feedback and/or enter a customized message for users, such as the phone number of their organization’s IT department. Customization options are only available at the account and group levels, and participants must be on client version 5.10.6 or higher.

User Features

• Enhancements to set playback range and recording highlights - When users set the playback range on a cloud recording, the original files selected by the user (audio and transcripts) are also trimmed, and the trimmed version will overwrite the original recording file. Users can always restore the original version if needed. When a recording highlight is created and saved as a new file, the audio transcript file and closed caption file are cut at the same time. This feature is in beta and must be enabled by Zoom.
• Enhancements to polling and quizzing CSV exports - Hosts can export poll or quiz results as a CSV or PDF file that replicates the visual layout of the in-meeting poll report. The CSV export layout has been improved for optimal formatting and readability.

Updates to the Zoom Desktop Client

New and Enhanced Features

General Features

• Control participant names in local recordings - Allow hosts to control whether participant names are captured as part of local recordings. Enabled by default in the client settings, names of participants (either with video on or off) are captured as part of their video for local recordings. This has no effect on name tags created as part of webinar session branding.

Updates to Zoom Phone

New and Enhanced Features

Admin Features

• Phones and devices asset tagging - Account owners and admins can tag their physical phone devices using the description field in the web portal when adding or renaming a device. Tagging is useful when tracking device attribution, replacement, or user-end support. The description field can be used for any purpose, and it is searchable.
• Videomail transcription - Account owners and admins can enable videomail transcription in addition to voicemail transcription for their users. Users will be able to access the transcription on the desktop/mobile client and the Zoom web portal.

Changes to Existing Features

• Opt into new Common Area Experience - Zoom Phone is introducing an updated workflow for managing common area phones, analog telephone adapters (ATAs), and Zoom Phone Appliances in the web portal. On May 22, 2022, account owners and admins will see a pop-up with a link to further information and will be given the option to switch to the New Common Area Experience (or choose to remain on the current admin experience). From May 22, 2022, onward, any new Zoom Phone accounts will automatically utilize the new Common Area Experience, and no further action is needed. On January 1, 2023, Zoom will automatically enable the New Common Area Experience for all customers who have not yet opted-in. For more information, please see the New Common Area Experience support article.
• Default carrier change for BYOC emergency calls - Starting June 19, 2022, Zoom will automatically become the carrier for emergency calls placed from US & Canada BYOC numbers for all customers that have not opted out of this change. If an admin does not want Zoom to be reported as the emergency carrier, please contact technical support.

Updates to Zoom Rooms

New and Enhanced Features

Admin Features 

• Enhancements to Zoom Rooms updating - If using Zoom Device Management to deploy upgrades, account owners and admins can choose the version to apply to their Zoom Rooms devices. They can select to update their Zoom Rooms devices to the latest, previous, or second previous version.

Updates to Zoom Contact Center

New and Enhanced Features 

Admin Features

• Callback for voice engagements - Account owners and admins can enable callback for voice engagements to allow users to request a callback while in the queue. Owners and admins can also view callback information in the engagement and agent logs to see which voice calls requested a callback and whether they received one successfully.
• Introduction of video campaigns - Account owners and admins can create video campaigns to allow consumers to initiate a video engagement from a website. They can configure the design of the video call invitation call-to-action (CTA) and customize where the video call invitations are presented on a website.
• Advanced attributes for consumer routing profiles - Account owners and admins can use the following advanced attributes when configuring consumer routing profiles: skill, entrance time into the queue, or address book (list of contacts).
• Video campaigns - Account owners and admins can create video campaigns to allow consumers to initiate a video engagement from a website. They can configure the design of the video call invitation CTA and customize where the video call invitations are presented on a website.

Agent Features

• Persistent chat experience for consumers - Chat engagements will now persist when the consumer opens the same website from a different window or chat or closes and re-opens the website.