Updates to Zoom Web Portal

New and enhanced features

Administrator features 

• Zoom Mail and Calendar Clients (Beta) – Owners and admins of accounts with more than one user can allow users to integrate their Zoom Mail Service, Google, or Office 365 account with the Zoom desktop client to manage their email and calendar events in a centralized location. For Pro accounts, this feature is enabled by default. This feature requires client version 5.12.8 or higher and is also available in the Zoom desktop client. We announced the beta launch of Zoom Mail and Calendar products at Zoomtopia; read more about these new products on our blog.
• Zoom Mail Service (Beta) – Owners and admins of Zoom One Pro or Standard Pro accounts in the US or Canada can allow their users to set up the Zoom Mail Service on the desktop client Zoom Mail Service offers end-to-end encryption for emails sent directly between Zoom Mail Service users as long as all users have at least one device associated with their email address. This feature requires client version 5.12.8 or higher and is also available in the Zoom desktop client. 
• Exception to network bandwidth limits – Account owners and admins using the Limit Network bandwidth feature can create exceptions to an existing network bandwidth limit IP range. A new limit can only be added as an exception if an existing rule can be segmented into multiple rules to add the exception.
• Delegate account administration to external users –  Through role management, account owners can invite users outside of their account to manage selected area(s) of the owner’s Zoom account while restricting access to other areas. All activity or actions by the external individual will be recorded in the account admin’s activity logs, just as if the individual were a member of the owner’s account. Account owners and admins can also give access to external users for delegated account administration for a set period/time and can revoke access at any point.

User features

• Bulk upload authentication exceptions – When scheduling a meeting with authentication required, hosts can import a CSV file to bulk upload authentication exceptions using the participants’ names and email addresses. Previously, the meeting host could only add one authentication exception at a time.
• Creation of breakout rooms based on poll results – If enabled by an admin, meeting hosts can select Create Breakout Rooms while setting up polls. If this option is selected, the host can split participants into smaller rooms based on participants’ answers. Hosts can limit the number of participants in each breakout room and move or exchange participants after launching the breakout rooms.

Updates to the Zoom Client

New and enhanced features

Meeting features

• Support for up to 1,000 in E2EE meetings for Windows, macOS, Linux, Android, and iOS – End-to-end encrypted meetings can support up to 1,000 participants. Previously, the maximum was 200 participants. Large Meeting add-on requirements still apply.
• Pair with Zoom Rooms and transfer a live meeting for Windows, macOS, Linux, Android, and iOS – Pairing with a Zoom Room can be initiated within the Zoom meeting window, facilitating easier transferring of that meeting to the local Zoom Room. Previously, you had to pair with a Zoom Room outside of an active meeting before being able to transfer. This feature requires Zoom Room version 5.12.6 or higher.

Whiteboard features

• Enhanced Whiteboard menu for Windows, macOS, Linux, Android, and iOS – The in-meeting menus have been updated, to more closely match the menus in the out-of-meeting whiteboard experience. This includes an improved right-click menu, additional editing options for shapes, and a pinch-to-zoom ability or zoom-in/zoom-out buttons on mobile.

Team Chat features

• Scheduling a meeting through Team Chat for Windows and macOS – Zoom Team Chat users can schedule meetings directly within a chat channel, which will automatically invite all members of that chat channel to the resulting calendar event. This feature currently only supports the Contacts and Calendar integration with Google and requires version 5.11.3 or higher. It is also available as a setting in the web portal. 

Contact Center features

• Enhancement to voice call transferring for Windows and macOS – When supervisors or agents transfer a voice call to another contact center user, they will receive a notification if the user is available. If the user isn’t available, they can transfer to a voicemail inbox accessible by the user (if applicable).
• SMS from voice engagements for Windows and macOS – Agents or supervisors can click SMS in the Profile tab to easily start a new SMS engagement while in an active voice engagement.

Updates to Zoom Phone

New and enhanced features

Administrator features

• Enhancement to call queue real-time analytics data – The call queue’s KPI now allows admins to see performance metrics about their agents.
• Enhancement to Zoom Phone roleEnhancement to Zoom Phone role – Account owners and admins can assign the Data Residency privilege to some of their Zoom Phone admin roles. This privilege allows admins to view or access storage locations for communication content (voicemail, recording, transcription, custom greeting prompts) and operation data.

User features

• Split Zoom Apps for Call Handling – Users can rearrange the order of apps and devices where their calls are received.

Updates to Whiteboard

New and enhanced features

User features

• Ability to upload PDF files to Whiteboard – Users can upload PDF files from their local machine to the Whiteboard. They can move the file around, resize it, connect it to other shapes, and add comments on or around it. Additionally, users can extract individual pages to annotate on it and download the files from the Whiteboard. This feature is enabled by default, but admins can disable the setting for individual users and groups.

Updates to Zoom IQ for Sales

New and enhanced features

Administrator features

• Zoom IQ collaborator role – Account owners and admins can add Zoom users as Zoom IQ Collaborators. Collaborators have limited access to Zoom IQ functions as determined by IQ admins. This role can be assigned to any Zoom user without needing to provision them with a paid Zoom IQ license.
• Zoom IQ to CRM data synchronization – Account owners and admins can allow Zoom IQ analysis results to reflect in HubSpot. Previously, this was only available for Salesforce.

User features

• Support for Zoom IQ on Zoom desktop client – Users can use Zoom IQ from the Zoom desktop client version 5.12.6 or higher. Users can access IQ features, excluding Account Settings and User/Role management capabilities. Viewing and subscribing to Indicators directly from the client will be supported in a future release.
• Multilingual support for conversation transcript – Users can adjust the language settings to set the transcript language. Languages currently supported are English, Italian, French, German, and Spanish. Conversation metrics, Screen Text, and Call Outs, such as Indicators, Next Steps, and Good Questions, are supported for these additional languages in this release.

Business Updates

• Switch to the new Zoom Phone Common Area management experience  –  Earlier this year, the option to permanently switch to the new Zoom Phone Common Area management experience became available in your Zoom Phone web portal. Account owners can switch to the new experience by logging into the Zoom Phone web portal and clicking: Systems Management > Users and Rooms > Common Area Phones and selecting the “Update Available” message on the right-hand side. Any accounts created after May 22, 2022, are already using the new Zoom Phone Common Area management experience and no further action is required. All accounts that are still on the existing experience will be automatically migrated on January 1, 2023.
• Chrome OS App Retirement -– To prepare for the end of support for all Chrome OS apps, Zoom is phasing out our Chrome OS App and replacing it with the Progressive Web App (PWA). As part of this process, PWA auto-launch will be automatically enabled for Chrome OS users on Jan. 15, 2023. The Chrome OS App will continue to function, but when users click on a Zoom link, PWA will automatically launch if it is installed on the device. On Feb. 1, 2023, the Chrome OS App will be removed from the Chrome Web Store. Visit our support pages for more information about Chrome OS App retirement and installing the PWA or using the Zoom PWA for Chrome OS.
• New flow when joining meetings — In the coming months, we will release an update to streamline the user experience of joining a meeting. Currently, users see up to three separate dialogue windows during the flow. Among other improvements, the update will combine the functionality of the first window, which currently says “Waiting for the host to start this meeting,” with the third Waiting Room window. Waiting Room customization remains available through the Settings page in the web portal. Users must be on client version 5.12.0 or higher to experience the new join flow.