Updates to Zoom Web Portal

New and Enhanced Features

Administrator Features

• Allow users to join from meeting/webinar registration confirmation page - With the changes to the registration confirmation flow (detailed above), account owners and admins can still allow hosts to show the meeting or webinar join link on the registration confirmation page when a user registers for a session that has already started or is scheduled to start within 5 minutes. This provides a quicker way for users to join a session. If the join details are displayed, a user can join without verifying the email they registered with. This setting is available at the account, group, and user levels, and is disabled by default. This setting will not be immediately available, as it is rolling out to different groups of customers over the next month.
• Support for Smart Recordings -Account owners and admins can enable Smart Recordings for cloud recordings, which includes the use of smart chapters and next steps. Smart chapters automatically create chapters with different titles and overviews based on the recording content. Next steps automatically creates a list of future action items. Hosts can make edits to chapters and next steps as needed. Additionally, the recording highlights feature is now a part of Smart Recordings. This setting is OFF by default for all accounts. 
• Enhancements to Customer Managed Key (CMK)  — For accounts using Customer Managed Key for encryption, admins can choose to enable encryption of existing meeting and webinar recording assets while onboarding. Additionally, admins can assign CMK for specific users similar to how licenses are assigned.
• Enable CMK on a per-service basis — Admins can select which services they want to enable with CMK encryption. After a feature is enabled, it cannot be disabled. Supported assets within respective services include:
  • Zoom Phone voicemails and recordings
  • Zoom Meetings/Webinars cloud recordings
  • Compliance Archiving for Meetings/Webinars
  • User Calendar Tokens, Microsoft Teams Tokens, Zoom Rooms Tokens

User Features

• Capture language interpreters’ audio in cloud recordings — When language interpretation (audio) is used in a session, the cloud recording includes separate audio files for translator channels. Viewers can select their preferred language during playback.

Changes to Existing Features

• New registration confirmation flow — By default, when an attendee registers for an event, the join link will no longer be displayed on the confirmation page of their web browser. Registrants will instead receive the join link through the Zoom registration confirmation email. This change will help prevent attackers from obtaining a registration link using an email address they do not personally control, and limit unwanted guests from joining meetings or webinars. However, admins can allow hosts to configure their registration settings to provide the join info on the registration confirmation page, but this setting is disabled by default. The new registration confirmation flow will not be immediately available, as it is rolling out to different groups of customers over the next month.

Updates to the Zoom Desktop Client

New and Enhanced Features

General Features

• Set Reminders for Messages – Windows, macOS, Android, iOS – Zoom Team Chat users can improve their efficiency and responsiveness by setting configurable reminders for any Zoom Team Chat message. All messages with a reminder are easily accessible in a dedicated Reminders section at the top of the left Zoom Team Chat panel, joining the Mentions, Missed Calls, Bookmarks, and other sections. This feature can also be configured not to be displayed with the other options through client settings. This requires version 5.12.0 or higher.
• Share In-Meeting Chat to Zoom Team Chat – Windows, macOS – Meeting hosts can share chat messages sent during a meeting to Zoom Team Chat. The host chooses this option, specifies an existing chat or channel, or creates a new private channel to share the chat messages with. After the meeting ends, the transcript is automatically posted as a meeting card to the group chat or channel chosen by the host. Group chat or channel members can click the meeting card to view the meeting messages.

General Features

• Split of Meetings and Teams Chat for Mobile – Android, iOS – The Meet & Chat tab of the mobile app is now separated into two tabs: Meetings and Team Chat. The Meetings tab provides the Start, Join, Schedule and Screen Share options, as well as see upcoming meetings, while the Team Chat tab is dedicated to 1:1 chats, group chats, and chat channels.

Updates to Zoom Phone

New and Enhanced Features 

Administrator Features

• Media source ports — Account owners and admins can set the number of source ports for media that will be used on their Zoom desktop and mobile devices during a call. A minimum of 50 ports should be configured to make sure the functionality is not affected. This can be applied to all Zoom clients, Zoom Phone Appliances, Zoom Rooms, and VDI clients for phone. Zoom PWA is not supported at this time. Any changes to this configuration will require the Zoom clients to restart to take effect. If Peer to Peer media is enabled, this setting does not take effect. This feature requires the Zoom desktop client version 5.12.6, coming up beginning of November, or higher. Zoom Rooms and Zoom Phone Appliances will be supported on version 5.13.0.
• Enhancements to Zoom Phone roles — Account owners and admins can assign the Personal Emergency Address Access privilege to some of their Zoom Phone admin roles.

User Features

• External contacts searchable by IP phones — IP phone users can search for, select, and place calls to members of a shared directory of external contacts. This feature is available for Cisco, Poly, Grandstream 260x series only, and AudioCodes.

Updates to Whiteboard

New and Enhanced Features 

User Features

• Bulk whiteboard management — Users can delete, restore, lock or unlock, and star or unstar multiple whiteboards at once. Users now also have the option to leave multiple whiteboards that were shared with them, rather than leaving each individual Whiteboard This only works on My Whiteboards, Shared with Me, and Trash tab.
• New Whiteboard cards — The new Card object in the toolbar enables the users to capture and display more detailed information effectively. The new card is rectangular in shape and includes title, description, assignee, due date, and color selection fields. Additionally, each Card can be expanded to reveal the description field and other details, and can be connected to other shapes using connector lines.

Updates to Contact Center

New and Enhanced Features

• Zendesk integration — Account owners and admins can integrate Zoom Contact Center with Zendesk to allow agents to access contact center functionality within the Zendesk application.

Updates to Workspace Reservation

New and Enhanced Features 

User Features

• Support for Workspace Reservation on the Zoom mobile app — Workspace Reservation’s mobile app integration allows users to reserve workspaces from their mobile device and the Zoom mobile app. Workspace Reservation includes the following features for users on mobile devices:
  • Reserve workspaces before coming into the office.
  • Find available seats/rooms based on the specific time period users want to reserve.
  • Select the location the users will visit to display the relevant floor map. Once a map is opened, it will save as a default location, and users will always have the option to switch to another floor/default location.
  • Click a reservation to view its location on the floor map and view where others are sitting.

Business Updates

New flow when joining meetings — In the coming months, we will release an update to streamline the user experience of joining a meeting. Currently, users see up to three separate dialogue windows during the flow. Among other improvements, the update will combine the functionality of the first window, which currently says “Waiting for the host to start this meeting,” with the third Waiting Room window. Waiting Room customization remains available through the Settings page in the web portal.
Account owners and admins do not need to adjust any settings, as the new join flow will be rolled out through backend server updates. Users must be on client version 5.12.0 or higher to experience the new join flow

Updates to Zoom Events 

New and enhanced features 

General features

• Enhancements to the event moderator roles and permissions — Each event moderator can now enable an additional event alternative host permission that allows them to have alternative host control for the entire event on top of the default chat moderator permission.

Host features

• Set reminders to prompt users to join event — Hosts can enable reminders to prompt attendees—when they are signed into Zoom Events—of their upcoming event. The reminders allow attendees to click the Join button to immediately join their event. Reminders can be sent to:
  • Roles that can start a session (hosts and alternative hosts)
  • Roles that cannot start a session (attendees, speakers, and interpreters)

Event setup features

• In-product messaging announcing new and updated features — Messages are delivered to event organizers within the product, announcing new and updated features and helping them to stay up-to-date with product changes.
• Emails tab in the event creation flow — A new Emails tab has been added under the Manage section when creating an event. From the Emails tab, hosts will be able to see the content of various event-related emails and the registrants who have received those emails, in addition to resending and testing event-related emails.

Speaker features

• Add individual sessions to a speaker’s calendar — The calendar invitations speakers receive will now be for the specific session(s) in the events they are assigned to speak at, reducing scheduling confusion and opening up calendar space. Previously, the calendar invitations would block off the entire duration of the event, regardless of how many sessions the speaker was invited to.
• Control speaker visibility at the event level — When Hide this Speaker is selected in the Speakers tab, speakers are now hidden at the event level and from the event speaker list (from every single session they are added to). Previously, when Hide this Speaker was selected at the session level, speakers would only be hidden from the session list but remain visible in the event speaker list.

Networking features

• Schedule video meetings in 1:1 chat — Users can schedule 30-minute video meetings from the profile cards of users they are connected with, and the chat toolbar during a 1:1 chat with users they are connected with.
  • Users can also initiate video calls and chats from their connections’ profile cards and 1:1 chats.

• Differentiate users with special roles in profile cards — Special role users’ profile cards will display a badge on their profile cards to indicate their special role. The profile card badge automatically works for users based on their ticket type. Only one badge at a time will be displayed, based on the highest priority role. This feature applies to hosts, moderators, speakers, sponsors, exhibitors, and interpreters.

Analytics features

• Add poll data to the Survey & Polls charts and tables — In the Survey & Polls tab, summary polling metrics and a new polls table have been added. Hosts can now see the average poll response rate across all the polls of the event. The polls table includes poll name/question, session name (which session conducted a poll), poll response rate per poll, and poll results. Hosts can export this aggregated polling data in a CSV report. Additionally, in the analytics Sessions tab, the Event Sessions table now includes the average poll response rate per session and the ability to download all poll results of the session.
• Attendee duration at booth metric — The amount of time an attendee stays at an expo booth is now included as a metric. The duration is based on the time between when the attendee clicks the Join button to join a booth and when the attendee clicks on the Leave button to leave a booth.
• Report file download indicator —The Zoom Events platform now indicates that a report download is already in progress. This feature introduces a download indicator, which is shown once a report is selected, so users will know that the report is being prepared. Upon file selection, the download indicator is displayed. This indicator is dismissed once the file is downloaded.

Hub features

• Content Library available for all Zoom Events platform uploads — The host and co-editors with granted permissions to the content library can now use the content library across the entire Zoom Events platform. The content library and image crop tool will appear when the host or co-editors upload images or videos in Zoom Events. The original image will be saved in the content library, allowing the user to re-crop the original image as desired and will eliminate the need to upload images twice to re-crop them. This creates a unified experience across Zoom Events. Previously, the content library was not available across the entire Zoom Event platform.

Integration features 

• General availability for Marketo — Event organizers can automatically create Marketo programs mapped to their Zoom Event and sessions. They can also send registrants and attendance statuses to Marketo.

Chat features

• Expo booth and sponsor group chat — When users join a booth an expo, they can now communicate in a group chat with other users and sponsors in that booth. Booth or sponsor group chats will not be visible to users unless they join the booth. The booth owner is automatically assigned as the chat admin, and both the booth owner and booth representative(s) are placed in the chat channel.

Changes to existing features

• Support for Public Switched Telephone Network (PSTN) and Session Initiation Protocol (SIP) in Zoom Events — Zoom Events now supports PSTN and SIP so that more users can join events from their devices. All events will support PSTN and SIP by default, depending on the license and account setting. When creating events, hosts can disable PSTN and/or SIP.
• Join Zoom Events without a Zoom account — A Zoom account is no longer needed to join a Zoom Event. Guest users can register and join Zoom Events without the need to create a Zoom account.
  • Note: Guest users will not have access to all Zoom Events features (e.g., chat and networking, which are available to Zoom account users, are currently not included).