• Payment is due upon registration.  If a participant registers for a course and has not paid the registration fee, we will send a reminder email to pay the fee.  If there is no response and the fee has not been paid within 7 days, the participant will be dropped from the course and may re-register and pay if space is available. 
  • This is to ensure equitable access to courses that have high demand and long waitlists. 
• Registration Deadline: Two days prior to the program by 5pm. 
• Waitlist Policy: Our programs may fill up due to interest in the content.  If the course becomes full, we will have a limited waitlist.  Those who get on a waitlist for a course will be notified as soon as possible if a seat becomes available and payment must be made upon enrollment.  When the typical registration period ends two days prior to the begin date, all those on the list will be notified that we can no longer accept enrollments into the class. 

• Live Programs: Participants may cancel their registration at any time by calling our office at 616-331-7180 or by emailing [email protected].  Participants seeking a refund must cancel their registration at least 48 hours prior to the program. 
• Asynchronous (Self-Paced) Programs: Participants seeking a refund must cancel their registration within 30 days of purchase and must not have already accessed the course content.  Individuals who have not accessed the self-paced content within 365 days will be deactivated within the course. 
• Refunds: ​​​​​If you qualify for a refund, you may either receive the refund back on your card or we can place a credit on your account for a future program.  Only one refund back on your card is available per transaction.  Example: If you register for multiple courses in one transaction, we can only issue a refund one time; meaning you may not receive a full refund back on your original form of payment if you need to cancel another course within that transaction at a later date. 
  • Refund requests received within 48 hours of the program are not eligible for a refund.
  • If GVSU needs to cancel the event, participants will receive a full refund. 

1. Participants will receive a link to access the program 1-2 days prior to the scheduled date. 
2. All participants must be logged into the Zoom room by the start time of the program and stay until the end.  The Zoom room will be open at least 15 minutes prior to the scheduled start time, and we recommend that participants log in 10-15 minutes early so we can verify their identity, complete attendance, and test audio/video.  The program will begin promptly at the start time listed on the registration page. 
3. We ask that the device participants use to access the course have audio & video capabilities.  This includes speakers/headphones, microphone, and a camera.
   • We encourage participants to keep their camera on and microphone muted (unless speaking or asking a question).  It is helpful for our instructors to see faces while presenting. 
   • Participants must have their first and last name as their Zoom screen name for verification purposes.  The facilitator will help participants get this changed once everyone is in the Zoom room, if necessary.
4. This will be an interactive presentation and any questions that come up will be addressed by the presenter as appropriate, via the chat function, unmuting and speaking, or anonymous submission to the facilitator. 
5. If any participant is unresponsive to the presenter or the facilitator (ex: camera off, microphone muted, and not responding to any messages directed to them in the chat), we will assume they are not present, and the participant will not receive continuing education credits. 
6. Technical requirements: 
   • To have the best experience with our virtual programming, we recommend that you review the Zoom System Requirements.  For technical or connection issues, please call our IT Help Desk at 616-331-2101.  Refunds will not be made available for technical issues originating on the user's end.  If there are technical issues originating from GVSU, every attempt will be made to reschedule the program, and a full refund for all paying registrants will be made if they cannot attend the rescheduled time. 

1. Where do I park?
2. How early should I arrive to the program?
3. Do I need to bring anything with me?
4. Will I get a certificate of attendance for this program?
5. What temperature will the room be?
6. What if I need special accommodations?
7. Why are programs different prices?
8. Do you provide food/beverages at your in-person programs?
9. How do I know when my license expires?
10. Are class materials going to be made available for me to download?
11. I am planning a program or conference and would like to offer Continuing Education Credits. Who should I contact?
12. What is your inclement weather policy?
13. I'm interested in one of your virtual programs, but I'm not familiar with Blackboard or Zoom. Can you help me?
14. Will I need to wear a mask if I am attending an in-person program? 

1 - Where do I park?

Parking depends on the location of the program.  Parking permits and instructions on where to park will be provided two days prior to the program.  See the map and or directions located under our locations webpage.  If you are registered for a program and have not received your parking information two days prior to the event, please call our office at (616) 331-7180 or email [email protected]. 

2 - How early should I arrive to the program?

The start time listed on the registration page is the time the program will begin.  We encourage participants to arrive (or log in, for virtual programs) at least 15 minutes prior so the registration process is not rushed.

3 - Do I need to bring anything with me?

Unless otherwise noted in the training description, you will only need to bring something to write with and a pad of paper.  You may also bring a laptop or tablet for note taking.  Guest internet access is available for free!  Ask our GVSU representative when you arrive to the program. 

4 - Will I get a certificate of attendance for this program?

Yes, certificates will be emailed after the program, typically within 1-2 business days. 

5 - What temperature will the room be?

The room temperature is generally cooler than most people are used to.  We suggest that you add an extra layer of clothing just in case.

6 - What if I need special accommodations?

Please contact our office for information regarding special needs accommodations.  We will work with you to ensure your needs are met.  Please call us at (616) 331-7180 or email [email protected].

7 - Why are programs different prices?

Programs are offered for various prices based on clock hours, grant funding, sponsorships, total expenses, partnerships, and a myriad of other reasons.  We try to keep our program prices affordable without sacrificing quality and service.

8 - Do you provide food/beverages at your in-person programs?

We provide water and coffee at programs that are part of our regular social work continuing education series.  For programs that are longer than 3 hours, we will provide boxed lunches.  These typically include a sandwich/wrap, potato chips, cookie, and a bottle of water.

9 - How do I know when my license expires?

Your expiration date should be noted on your license.  To look up your expiration date, and additional information regarding your license, you may go to the Michigan Department of Licensing and Regulatory Affairs website and provide your name, profession, and/or license number.

10 - Are class materials going to be made available for me to download?

Program materials will be sent to the participants of the program either just before, or immediately following each program (depending on the presenter's request). 

11 - I am planning a program or a conference and would like to offer Continuing Education Credits. Who should I contact?

GVSU can only provide continuing education credits if there is a Grand Valley State University faculty member involved in the planning and/or development of the program.  If so, contact Lucas Treadwell at (616) 331-7180 or [email protected] for information on how to offer continuing education credits for your participants through a co-sponsorship agreement.

12 - What is your inclement weather policy?

INCLEMENT WEATHER POLICY:  If Grand Valley State University closes due to the weather, the program will also be cancelled/rescheduled or moved to a virtual option, and we will send an email to all program participants.  If we are open, but you feel that the weather conditions make it unsafe to attend, we will give you a refund for this program.  To check to see if the University is closed, please check our home page.  You may also call the university directly to see if we are open: (616) 331-2020.

13 - I'm interested in one of your virtual programs, but I'm not familiar with Blackboard or Zoom. Can you help me? 

Absolutely!  Our team is more than happy to schedule a time to meet with you via Zoom and walk you through the basic functions, and explain what to expect prior to your program.  If you're taking a self-paced Blackboard course, you will receive instructions upon receiving your login information.  We are also more than happy to set up a space in our office during your scheduled live-virtual event so you can attend with assistance from someone on our team.  If you have additional questions, please contact our office at (616) 331-7180 or [email protected].

14 - Will I need to wear a mask if I am attending an in-person program? 

Please check our most up-to-date Face Coverings policy at https://www.gvsu.edu/lakerstogether/face-covering-policy-27.htm.  If face coverings are currently required and we are offering food/beverages during the program, we will make every effort to offer social distancing during those times.