Payment & Registration: 

• Payment is due upon registration.  If a participant registers for a course and has not paid the registration fee, we will send a reminder email to pay the fee.  If there is no response and the fee has not been paid within 7 days, the participant will be dropped from the course and may re-register and pay if space is available. 
  • This is to ensure equitable access to courses that have high demand and long waitlists. 
• Registration Deadline: Two days prior to the program by 5pm. 
• Waitlist Policy: Our programs may fill up due to interest in the content.  If the course becomes full, we will have a limited waitlist.  Those who get on a waitlist for a course will be notified as soon as possible if a seat becomes available and payment must be made upon enrollment.  When the typical registration period ends two days prior to the begin date, all those on the list will be notified that we can no longer accept enrollments into the class. 

 

Cancellations: 

• Live Programs: Participants may cancel their registration at any time by calling our office at 616-331-7180 or by emailing [email protected].  Participants seeking a refund must cancel their registration at least 48 hours prior to the program. 
• Asynchronous (Self-Paced) Programs: Participants seeking a refund must cancel their registration within 30 days of purchase and must not have already accessed the course content.  Individuals who have not accessed the self-paced content within 365 days will be deactivated within the course. 
• Refunds: ​​​​​If you qualify for a refund, you may either receive the refund back on your card or we can place a credit on your account for a future program.  Only one refund back on your card is available per transaction.  Example: If you register for multiple courses in one transaction, we can only issue a refund one time; meaning you may not receive a full refund back on your original form of payment if you need to cancel another course within that transaction at a later date. 
  • Refund requests received within 48 hours of the program are not eligible for a refund.
  • If GVSU needs to cancel the event, participants will receive a full refund. 

 

Live-Virtual (via Zoom) Program Policies: 

1. Participants will receive a link to access the program 1-2 days prior to the scheduled date. 
2. All participants must be logged into the Zoom room by the start time of the program and stay until the end.  The Zoom room will be open at least 15 minutes prior to the scheduled start time, and we recommend that participants log in 10-15 minutes early so we can verify their identity, complete attendance, and test audio/video.  The program will begin promptly at the start time listed on the registration page. 
3. We ask that the device participants use to access the course have audio & video capabilities.  This includes speakers/headphones, microphone, and a camera.
   • We encourage participants to keep their camera on and microphone muted (unless speaking or asking a question).  It is helpful for our instructors to see faces while presenting. 
   • Participants must have their first and last name as their Zoom screen name for verification purposes.  The facilitator will help participants get this changed once everyone is in the Zoom room, if necessary.
4. This will be an interactive presentation and any questions that come up will be addressed by the presenter as appropriate, via the chat function, unmuting and speaking, or anonymous submission to the facilitator. 
5. If any participant is unresponsive to the presenter or the facilitator (ex: camera off, microphone muted, and not responding to any messages directed to them in the chat), we will assume they are not present, and the participant will not receive continuing education credits. 
6. Technical requirements: 
   • To have the best experience with our virtual programming, we recommend that you review the Zoom System Requirements.  For technical or connection issues, please call our IT Help Desk at 616-331-2101.  Refunds will not be made available for technical issues originating on the user's end.  If there are technical issues originating from GVSU, every attempt will be made to reschedule the program, and a full refund for all paying registrants will be made if they cannot attend the rescheduled time.