206 Student Services Building
1 Campus Drive
Allendale, MI 49401
Nursing Administration Internship
Employer: St. Mary's Hospital
Description of the Organization
St. Mary's Hospital in Grand Rapids, MI is a member of Trinity Health. Trinity Health is a Catholic health care organization, and all employees work to support the goals and visions of the entire organization. Trinity Health is "committed to foster healing,act with compassion, and promote wellness for all persons and communities, with special attention to our neighbors who are poor, underserved and most vulnerable." Our guiding behaviors reflect the attitudes and beliefs of our employees, and we work hard to uphold such behaviors in our daily activities. The guiding behaviors are as follows: "We support each other in serving our patients and communities. We communicate openly, honestly, respectfully and directly. We are fully present. We are all accountable. We trust and assume goodness in intentions. We are continuous learners."
Description of the Tasks/Projects Completed
During this internship, most of my products involved administrative tasks. I did a lot of organizing, as I came in at a very busy time for the hospital when one unit (6S) was closing, and 3 Lacks opened up. Many of the staff from my floors (7 North and 7 South) moved to 3 Lacks, so we had a lot of new employees, which created a lot of paperwork to be completed and files to be created. I was responsible for the organization of all new hire paperwork, and the transfer of current employee files to their new units. I also completed a Lean Project with a nurse on 7 North to lessen the amount of time nurses spend looking for supplies. Another large project I completed was employee evaluations. This involved collecting, collaborating, and transcribing input from self, peer, charge nurse, and managerial evaluations into one big evaluation for each employee.
Skills/Knowledge Gained Through The Experience
I learned a lot about how the flow of a hospital really works. I got to see what floors and units work most closely with each other, and how each unit ties into the "bigger picture". I also learned a good deal of medical terminology and abbreviations clinical employees use. I was able to work closely with the Health Unit Coordinators for a few days, so I learned their responsibilities and how they handle different situations. Also, I did conduct interviews with managers from different units to gain a better perspective of their jobs, how they got there, etc. I really was able to see how effective administration impacted the flow of the unit, and how important it was to be ever present like our guiding behaviors at St. Mary's encourage.
Favorite Part of the Experience
My favorite part of this experience was the networking. During my meetings with the different managers, I was able to meet some truly inspiring people who absolutely loved their jobs. The clinical, administrative, and management personnel alike have a passion for what they do, and coming to work at this hospital has been nothing short of an exceptional experience. It's great to want to come to work knowing that everyone else wants to be here too.
How the Experience Influenced Future Career Goals
I think this internship has definitely given me much better direction when I think about where I want to be after graduation. I was "wishy-washy" about what exactly I wanted to do before this, but I know now that I belong in administration. I love assuming leadership roles, and the management at St. Mary's has inspired me to keep pushing myself and give that "something more". The meetings with different managers and OTE (our human resources) really opened my eyes to what opportunities are out there, and that was extremely helpful.
All opinions, conclusions or recommendations expressed are those of the author(s) and do not necessarily reflect the views of GVSU.
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