How do I place an order for Allendale Campus?

Place orders by using our ordering website, CaterTrax. For specific ordering questions please call 616.331.3342 or email [email protected] (email is preferred). 

How do I place an order for Pew Campus?

For Alumni House and Pew Campus orders – Contact Conference and Event Planning. Please use the following link to locate the appropriate Event Coordinator for your location - Contact List  

Can you accommodate allergens and dietary restrictions?

Yes, we can make accommodations for any of the top 9 food allergens (Milk, Eggs, Fish, Shellfish, Tree nuts, Peanuts, Wheat, Soybeans, and Sesame).  Please note we rely on our vendors’ allergy warnings and ingredient listings. Because ingredient substitutions, recipe revisions as well as cross-contact with allergens are possible we cannot guarantee any food item will be completely free of allergens. 

All allergen meal requests, and dietary restrictions must be submitted a minimum of 2 weeks prior to the event. 

Can I request a custom menu?

Yes, our chefs are happy to make you a menu to fit your needs. Custom menu requests must be placed 21 business days prior to the event. The guest count must meet a minimum of 32 guests. All custom order pricing starts at $22 per person. 
 

How far in advance should I order?

Please start the ordering process one month prior to the event date. This is especially important for events that have 50 guests or more.  

How far in advance do I need to submit a food waiver?

If you are requesting catering from off campus, Food Waivers must be submitted 4 weeks prior to the event date. Any waivers submitted after this date will not be considered.

What is the difference between the set time and the start time?

Set time is the time the food/beverages will be ready to go. The set time is always 15 minutes prior to the start time. The start time is what time your guests are scheduled to eat their meal. 
 

What is the deadline to make changes for my order?

All order and event details must be finalized by 12pm at least 5 business days prior to event date, there will be a 30% late fee for requests made with less than 5 business days’ notice.   

Can I cancel my order?

Services may be canceled at any time prior to the date of an event for any reason. If the cancellation is 5 business days or less prior to the event, a 50% fee will be charged. If the cancellation occurs within 2 business days of the event, a 100% event fee will be charged.

Will I be charged for cancelling my order when the university has gone to remote status?

In the event the University has gone to remote status on the day of your event, your catering order will be available according to your decision to proceed with the event or not.              

Check with your facility location and your Dean/Appointing Officer for your department’s expectations.

For events choosing to cancel due to remote status, charges will be assessed only for perishable product that has been prepped, ready for service, and cannot be otherwise used.

When do you need payment information?

All payment information must be submitted 3 business days prior to your event day. 

What forms of payment do you accept?

We accept Workday Tags or Credit Cards as payment.

Credit Card information can be added upon checkout or anytime by going to your online wallet under your account settings.

When will you process payment?

We process your payment the first business day following your event date. An invoice will be sent to the CaterTrax account holder’s email. Please keep this for your records.