Accounting Clerk - Student Accounts Front Desk
Job Title: Accounting Clerk - Student Accounts Front Desk
Classification: C2
Department: Student Accounts Office
Updated: January 2019
Job Summary
Provides daily front desk support duties for the Student Accounts Office including answering phones, assisting walk-ins and collections.
Essential Functions
- Answer calls on Billing Hotline
- Answer emails sent to the department by parents and students on a daily basis
- Assist walk-ins
- Monitor, order and maintain an adequate amount of office supplies
- Oversee and assist student workers and temporary employees
- Train new student workers and temporary employees
- File documents (1098Ts, Promissory Notes)
- Monitor the delinquent report- make calls and send letters as necessary
- Process student account payments.
- Process returned mail
- Process requests from Canadian students to fill out Canadian tax forms
- Scan documents and enter data into the Onbase System
- Other related duties as assigned
Non-Essential Functions
Not Applicable
Required Qualifications
- High school graduate or equivalent.
- Minimum of two years relevant work experience.
- Experience with various computer software applications such as Microsoft Office and/or equivalent.
- Ability to operate office equipment.
- Data entry experience.
- Typing and spelling competency.
- Possess strong verbal and written communication skills.
- Ability to provide quality customer service.
- Ability to work under pressure and meet deadlines.
- Ability to maintain satisfactory work performance and attendance records.
- Ability to successfully maintain positive intercultural and interpersonal relationships.
Preferred Qualifications
- Experience in higher education.
- Experience with Banner Software.
- Some college course work.
Supervision Received
Receives supervision and work assignments from a designated supervisor, although other staff members in the unit may provide work direction.
Supervision Exercised
May be responsible for the coordination of work assignments for student employees.
Physical Demands
- To perform this job successfully, an individual must be able to perform each essential function satisfactorily. Must have the physical stamina to work long hours and/or more than 5 days per week. The requirements listed are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- The information contained in this job description is for compliance with the Americans with Disabilities Act (A.D.A) and is not an exhaustive list of the duties performed for this position. Additional duties are performed by the individuals currently holding this position and additional duties may be assigned.