Admissions Processor
Job Title: Admissions Processor
Classification: C3
Department: Admissions Office
Updated: June 2022
Job Summary
Provides customer service and support for a variety of functions within the Office of the Registrar.
Essential Functions
Application Processing:
- Processes, monitors and maintains admission applications from beginning to end.
- Responsible for recruit and application data entry.
- Processes and maintains transfer equivalencies, application decisions, various calculations, and student records.
- Prepares and mails appropriate correspondence to applicants.
- Assists students, parents, staff and faculty on the telephone, online, and in person.
- Provides information and completes transactions as necessary.
- Interprets regulations and procedures and responds appropriately.
- Uses information provided by computerized reporting to monitor and maintain the quality and accuracy of data.
- Works with multiple data systems in the testing and production environments.
- Supervises student employees.
- Works at commencement; may include Saturdays.
- Other related duties as assigned.
Non-Essential Functions
- Serves on the Customer Service Panel on a rotating basis.
- Works at registration events.
- Assists other units within the Office of the Registrar during high demand times.
Required Qualifications
- High school graduate or equivalent.
- Minimum of three years of relevant work experience.
- Experience with various computer software applications such as Microsoft Office and/or equivalent.
- Demonstrated experience to successfully operate office equipment.
- Data entry experience.
- Typing and spelling competency with grammar and proofreading skills.
- Possess strong verbal and written communication skills.
- Demonstrated experience to successfully provide quality customer service.
- Demonstrated experience to successfully work independently, organize own work and coordinate work activities of others.
- Ability to work under pressure and meet deadlines.
- Demonstrated experience to successfully maintain satisfactory work performance and attendance records.
- Ability to successfully maintain positive intercultural and interpersonal relationships.
Preferred Qualifications
- Some college course work.
- Higher education experience.
- Supervisory experience.
- Experience with a CRM System (Customer Relationship Management System), such as Slate.
Supervision Received
Receives general instruction from a designated supervisor but is generally expected to work independently.
Supervision Exercised
Hire, train, supervise, schedule and coordinate the work of student employees and may act as lead worker to other PSS staff members within the department/unit/division.
Physical Demands
- To perform this job successfully, an individual must be able to perform each essential function satisfactorily. Must have the physical stamina to work long hours and/or more than 5 days per week. The requirements listed are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- The information contained in this job description is for compliance with the Americans with Disabilities Act (A.D.A) and is not an exhaustive list of the duties performed for this position. Additional duties are performed by the individuals currently holding this position and additional duties may be assigned.