Collections Assistant
Job Title: Collections Assistant
Classification: C3
Department: Student Accounts
Updated: January 2019
Job Summary
Approximately 50% of the position is the coordination and accounting of our collection agencies including referring delinquent accounts, processing payment files and posting to student accounts. The other half of the position provides clerical support in the Collections Office and on the Billing Hotline, specializing in LDAA (Last Day of Academic Activity) collections.
Essential Functions:
Characteristic Duties & Responsibilities – Coordination of Collection Agencies:
- Authorizes and processes the referral of accounts to collection agencies.
- Works with and monitors agencies to insure proper collection.
- Processes payments received from the collection agencies.
- Report payments received to the collection agencies.
- Updates interest and addresses and processes closeouts.
- Monitors effectiveness of collection agencies.
- Uses judgment to determine if the payment is for a write off or may be applied to the student’s account.
Characteristic Duties & Responsibilities – LDAA Collections:
- Contacts individuals with delinquent LDAA accounts via telephone, letters, the internet and other necessary, appropriate means.
- Meets with LDAA students to counsel on future expectations.
- Monitors LDAA students for compliance with expectations.
- Analyze and report statistical information regarding LDAA calculations.
- Explains the account status, alternate payment plans and likely consequences of failure to pay.
- Responds to correspondence from debtors.
- Skip-traces debtors through the Department of Motor Vehicles, Internal Revenue Service, credit bureaus and other necessary, appropriate means.
- Refers and updates records of delinquency to credit bureaus.
- Assists on the Billing Hotline.
- Coordinates the work of student employees.
- Performs other related duties or functions as assigned.
- Serves as back up to other office staff as needed.
Non-Essential Functions:
Not Applicable
Required Qualifications:
- High school graduate or equivalent.
- Minimum of three years of relevant work experience.
- Experience with various computer software applications such as Microsoft Office and/or equivalent.
- Demonstrated experience to successfully operate office equipment.
- Data entry experience.
- Typing and spelling competency with grammar and proofreading skills.
- Possess strong verbal and written communication skills.
- Demonstrated experience to successfully provide quality customer service
- Demonstrated experience to successfully work independently, organize own work and coordinate work activities of others.
- Ability to work under pressure and meet deadlines.
- Demonstrated experience to successfully maintain satisfactory work performance and attendance records.
- Ability to successfully maintain positive intercultural and interpersonal relationships.
Preferred Qualifications:
- Some college course work.
- Experience in higher education.
- Supervisory experience.
Supervision Received:
Receives general instruction from a designated supervisor but is generally expected to work independently.
Supervision Exercised:
Hire, train, supervise, schedule and coordinate the work of student employees and may act as lead worker to other PSS staff members within the department/unit/division.
Physical Demands:
- To perform this job successfully, an individual must be able to perform each essential function satisfactorily. Must have the physical stamina to work long hours and/or more than 5 days per week. The requirements listed are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- The information contained in this job description is for compliance with the Americans with Disabilities Act (A.D.A) and is not an exhaustive list of the duties performed for this position. Additional duties are performed by the individuals currently holding this position and additional duties may be assigned.