Copy Services Clerk
Job Title: Copy Services Clerk
Classification: C2
Department: Copy Services
Updated: January 2019
Job Summary
Provides daily support duties for Copy Services, including the Copy Center and convenience copiers.
Essential Functions
- Provide quality customer service, clarify document preparation, copying and finishing services available, schedules, rates and procedures and accommodate various customer needs.
- Coordinate the successful preparation of documents to be copied including evaluation of the work to ensure that it is completed in the most timely and cost effective manner.
- Contact for all customer service including phone calls, suppliers, walk-ins, and visitors.
- Hire, supervise and schedule student employees.
- Guide customers in the clear and accurate preparation of Copy Center work orders.
- Evaluate completed work orders and follow up to clarify information.
- Direct service calls for convenience copiers and copy cards to appropriate individual.
- Coordinate special arrangements for requests from customers for all manner of changes to original requirements.
- Bill completed projects for special requirements to include the confirmation of supplier invoices against purchase orders, comparison of cost to quotes, follow up on billing questions, and to ensure the accuracy and timeliness of the invoices to customers, etc.
- Log in printing jobs and direct to contract agent for printing.
- Other related duties as assigned.
Non-Essential Functions
- Confirm student hours and prepare all personnel time cards for approval.
- Distribute mail.
- Arrange for office equipment maintenance.
- Arrange meetings, meeting notes, memos, faxes, etc.
- Recommend replacement, repair, and purchase of suitable equipment.
Required Qualifications
- High school graduate or equivalent.
- Minimum of two years relevant work experience.
- Experience with various computer software applications such as Microsoft Office and/or equivalent.
- Ability to operate office equipment.
- Data entry experience.
- Typing and spelling competency.
- Possess strong verbal and written communication skills.
- Ability to provide quality customer service.
- Ability to work under pressure and meet deadlines.
- Ability to maintain satisfactory work performance and attendance records.
- Ability to successfully maintain positive intercultural and interpersonal relationships.
Preferred Qualifications
- Some college course work.
- Experience in higher education.
- Print preparation & production experience.
Supervision Received
Receives supervision and work assignments from a designated supervisor, although other staff members in the unit may provide work direction.
Supervision Exercised
May be responsible for the coordination of work assignments for student employees.
Physical Demands
- To perform this job successfully, an individual must be able to perform each essential function satisfactorily. Must have the physical stamina to work long hours and/or more than 5 days per week. The requirements listed are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- The information contained in this job description is for compliance with the Americans with Disabilities Act (A.D.A) and is not an exhaustive list of the duties performed for this position. Additional duties are performed by the individuals currently holding this position and additional duties may be assigned.