Copy Services Technician
Job Title: Copy Services Technician
Classification: T2
Department: Copy Services
Updated: September 2014
Job Summary
Manage the production process using on-line systems, digital copiers, and finishing equipment to produce high quality materials that further the educational mission of the university. Assist in the management of convenience copiers, the collection and receipting of funds, and the supervision and repair of copier management systems.
Essential Functions
- Intercept electronically transmitted and walk-up duplication materials and forward to the appropriate equipment for the most efficient processing.
- Oversee and maintain the copier workflow/accounting management software.
- Make editing and archival decisions on selected jobs in cooperation with customers.
- Determine daily production schedule to insure project completion by deadline.
- Perform adjustments and minor repairs to copy machines and finishing equipment.
- Monitor inventory of paper and supplies and reorder as required.
- Instruct student employees in proper equipment procedures and safety measures and direct their work.
- Maintain operational logs and generate equipment usage spreadsheets as required.
- Assist in the collection and receipting of convenience copier funds, and respond to customer requests for repairs to convenience copier card systems.
- Other related duties as assigned.
Non-Essential Functions
- Assist customers with design/layout decisions for the best production result.
- Run monthly reports and create files for upload to the university accounting system.
- Recommend replacement, repair, and purchase of suitable equipment.
Required Qualifications
- High school graduate.
- Minimum of one year related work experience and/or relevant training.
- Demonstrated ability to operate high-volume duplication equipment and related software.
- Demonstrated ability to successfully work under pressure and meet deadlines.
- Demonstrated ability to successfully maintain positive interpersonal relationships.
- Demonstrated ability to successfully provide quality customer service.
- Demonstrated ability to successfully maintain satisfactory work performance and attendance records.
- Demonstrated experience to successfully work independently, organize own work and coordinate work activities of others.
- Possess strong verbal and written communication skills.
- Possess excellent mechanical skills.
Preferred Qualifications
- Two years experience in a high-volume copy production or print shop environment.
- Supervisory experience.
Supervision Received
Receives minimal supervision from a designated supervisor. Much of the work is self-initiated. Person is expected to function with considerable independence and apply appropriate policies and procedures within the assigned area of responsibility.
Supervision Exercised
Hire, train, schedule and coordinate the work of student employees and may act as lead worker to PSS staff members within the department/unit/division.
Physical Demands
- To perform this job successfully, an individual must be able to perform each essential function satisfactorily. Must have the physical stamina to work long hours and/or more than 5 days per week. The requirements listed are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- The information contained in this job description is for compliance with the Americans with Disabilities Act (A.D.A) and is not an exhaustive list of the duties performed for this position. Additional duties are performed by the individuals currently holding this position and additional duties may be assigned.
For questions regarding employment, email Human Resources. TDD Callers: Call Michigan Relay Center 1-800-649-3777.