Job Title: Customer Service Clerk-Records (Calendar Year)
Classification: C2
Department: Registrar’s Office
Updated: August 2024

Job Summary

Provides exemplary customer service and support for a variety of functions within the Allendale Campus Student Assistance Center in the Registrar’s Office. This is a 12-month, 30 hour per week position. The hours are 9:30AM to 4PM Monday through Friday.

Essential Functions

• Provides quality customer service at the Student Assistance Centers in Allendale by assisting with registration, financial transactions, student forms, requests for information, printing of transcripts, etc. 
• Assists customers on the telephone, e-mail, and in person.
• Interprets regulations and procedures and responds appropriately.
• Responsible for financial transactions at the service counters
• Responsible for maintaining and balancing a cash drawer.
• Works at Commencement twice a year over the weekend.
• Cross trains to assist other units as needed. 
• Runs unofficial transcripts and degree audits.
• Performs other duties as assigned.
• Prepares, scans, and indexes document images.

Non-Essential Functions

Not Applicable.

Required Qualifications

• High school graduate or equivalent.
• Minimum of two years relevant work experience.
• Experience with various computer software applications such as Microsoft Office and/or equivalent.
• Ability to operate office equipment.
• Data entry experience.
• Typing and spelling competency.
• Possess strong verbal and written communication skills.
• Ability to provide quality customer service.
• Ability to work under pressure and meet deadlines.
• Ability to maintain satisfactory work performance and attendance records.
• Ability to successfully maintain positive intercultural and interpersonal relationships.

Preferred Qualifications

• Some college and banking-related experience.
• Higher education work experience.
• Experience with a student data information system.
• Demonstrated creative and innovative problem-identification and problem-solving skills.

Supervision Received

Receives supervision and work assignments from a designated supervisor, although other staff members in the unit may provide work direction.

Supervision Exercised

May be responsible for the coordination of work assignments for student employees.

Physical Demands

• To perform this job successfully, an individual must be able to perform each essential function satisfactorily. Must have the physical stamina to work long hours and/or more than 5 days per week. The requirements listed are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• The information contained in this job description is for compliance with the Americans with Disabilities Act (A.D.A) and is not an exhaustive list of the duties performed for this position. Additional duties are performed by the individuals currently holding this position and additional duties may be assigned.

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