Customer Service Clerk - Housing

Job Title: Customer Service Clerk/Housing
Classification: C2
Department: Housing
Updated: January 2019

Job Summary

Responsible for assisting individuals both in person and on the phone, in addition to providing clerical support for the Housing Office service area.

Responds to customer requests and questions, via telephone, email, web, and in person.
Resolves customer concerns, solves problems and mediates by interpreting university policy.
Communicates student issues and concerns to appropriate community area staff.
Develop office procedures as needed.
Monitors communication through webmail to office and assists in suggestions for webpage updates.
Accepts and directs department mail.
Interprets Housing policy and procedures and responds appropriately.
Assists in mailing Housing correspondence.
Compiles standard and special reports that require tabulating and manipulating data (Damage Charges, Cancellation and Retention Data, Early Move-In).
Performs general clerical duties such as updating documents and spreadsheets, filing, copying, answering telephone, ordering supplies or brochures etc.
Responsible for emergency and non-routine communication with Housing units concerning power outages, gas leaks, utilities, shut-offs, etc.
Responsible for inventory and maintenance of the HRL Resource Room.
Serves as Liaison for communication with Admissions, Financial Aid and Registrar’s Office.
Assists with communication, reports, and inventory of the Campus Health Center.
Other duties as assigned.

Works during Housing sign-up process, Admissions events, Orientation program, Housing move-in process, Student Employee training, and cross-training functions of the office.
Schedule participants and maintain database for Alcohol Campus Education (ACE) program.
Assists in the Welcome Week Volunteers Program.
Assists in other Housing PSS jobs when they are on vacation, leave, sick etc.

High school graduate or equivalent.
Minimum of two years relevant work experience.
Experience with various computer software applications such as Microsoft Office and/or equivalent.
Ability to operate office equipment.
Data entry experience.
Typing and spelling competency.
Possess strong verbal and written communication skills.
Ability to provide quality customer service.
Ability to work under pressure and meet deadlines.
Ability to maintain satisfactory work performance and attendance records.
Ability to successfully maintain positive intercultural and interpersonal relationships.

Experience with work processing, spreadsheets, electronic mail and electronic calendar software.
Willingness to learn to use other software packages as they become available.
Some college course work.
Experience in higher education.

Receives supervision and work assignments from a designated supervisor, although other staff members in the unit may provide work direction.

May be responsible for the coordination of work assignments for student employees.

To perform this job successfully, an individual must be able to perform each essential function satisfactorily. Must have the physical stamina to work long hours and/or more than 5 days per week. The requirements listed are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The information contained in this job description is for compliance with the Americans with Disabilities Act (A.D.A) and is not an exhaustive list of the duties performed for this position. Additional duties are performed by the individuals currently holding this position and additional duties may be assigned.

Page last modified October 13, 2020