Gift Processing Coordinator
Job Title: Gift Processing Coordinator
Classification: C3
Department: University Development
Updated: September 2024
Job Summary
This position assists with the accurate recording and receipting of gifts to the university. This position has significant responsibilities in the areas of data entry, gift entry and donor stewardship that requires a good working relationship with the Gifts Assistant, members of University Development, and other university departments. The day-to-day requirements of this position will support a relationship that enhances the mission of University Development and Grand Valley State University.
Essential Functions:
- Process gifts and pledges (cash, checks, securities, gifts-in-kind, credit cards, bank drafts, matching gifts, payroll deductions) from alumni, friends, corporations, foundations, and other constituents of the University based on current policies and procedures in coordination with the Gift Processing Assistant.
- Responsible for keeping the gift receipt letter process accurate, timely, and on track.
- Prepare the Daily Cash Report for reconciliation with the university accounting system, utilizing the CRM's financial integration tools.
- Receives gift information from diverse sources, researching to complete and verify missing details in preparation for accurate data entry in the CRM.
- Provides customer service to donors with gift inquiries and follow up on donor problems where appropriate.
- Disseminates information that may require explanation and interpretation of departmental policies and procedures to donors, faculty, staff, community members, and alumni.
- Answers or refers inquiries from students, faculty, staff, and the general public regarding established policies and procedures; answer routine inquiries; and schedule appointments and meetings.
- Safeguard donor information, ensuring the CRM is used securely to protect sensitive data.
- Responsible for creating, maintaining, and updating files and record keeping systems; paper and/or computerized.
- Share in clerical/administrative support for the Development Department including answering telephones and taking accurate messages for members of the department as needed.
- Perform other duties as required/assigned by leadership.
Non-Essential Functions:
Not Applicable
Required Qualifications:
- High school graduate or equivalent.
- Minimum of three years of relevant work experience.
- Experience with various computer software applications such as Microsoft Office and/or equivalent.
- Demonstrated experience to successfully operate office equipment.
- Data entry experience.
- Typing and spelling competency with grammar and proofreading skills.
- Possess strong verbal and written communication skills.
- Demonstrated experience to successfully provide quality customer service
- Demonstrated experience to successfully work independently, organize own work and coordinate work activities of others.
- Ability to work under pressure and meet deadlines.
- Demonstrated experience to successfully maintain satisfactory work performance and attendance records.
- Ability to successfully maintain positive intercultural and interpersonal relationships.
Preferred Qualifications:
- Some college course work.
- Experience in higher education.
- Broad-based knowledge of fundraising principles and techniques.
- Experience with Donor Management CRMs such as Raiser’s Edge NXT, Ellucian, and Salesforce.
Supervision Received:
Receives general instruction from a designated supervisor but is generally expected to work independently.
Supervision Exercised:
Hire, train, supervise, schedule and coordinate the work of student employees and may act as lead worker to other PSS staff members within the department/unit/division.
Physical Demands:
- To perform this job successfully, an individual must be able to perform each essential function satisfactorily. Must have the physical stamina to work long hours and/or more than 5 days per week. The requirements listed are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- The information contained in this job description is for compliance with the Americans with Disabilities Act (A.D.A) and is not an exhaustive list of the duties performed for this position. Additional duties are performed by the individuals currently holding this position and additional duties may be assigned.