Graduate Student Services Coordinator (Part-Time)
Job Title: Graduate Student Services Coordinator (Part-Time)
Classification: C3
Department: College of Education and Community Innovation
Updated: January 2019
Job Summary
Coordinates a variety of duties for a department/office in which discretion and judgment concerning the procedures to use and policies to follow is required.
Essential Functions:
- Audits and processes field practicum, project and thesis applications, provides customer service to graduate students, faculty and staff, coordinates student field assignments with graduate program directors, Dean’s office and IT.
- Answers inquiries requiring explanation and interpretation of established policies and procedures and departmental policies and procedures, directs individuals to sources of additional information.
- Receives information in various forms and determines the appropriate method of processing.
- Responsible for the coordination and the quality of the front office clerical work for the department/office which includes answering telephones, providing information, or routing calls to appropriate person; open and route incoming mail and prepare outgoing mail, including bulk mailings; typing memos and other correspondence; maintain office filing system.
- Responsible for creating, maintaining and updating filing information, record keeping systems, paper and/or computer.
- Compiles and logically formats statistical data and reports.
- Disseminates information that may require explanation and interpretation of established university and departmental policies and procedures, and directs individuals to sources of additional information.
- Generates reports, memorandums, correspondence, presentation materials, brochures, spreadsheets and graphics, and other similar materials using various computer systems.
- Supervises student employees and may act as lead worker for other COTs.
- Other related duties as assigned.
Non-Essential Functions:
Not Applicable
Required Qualifications:
- High school graduate or equivalent.
- Minimum of three years of relevant work experience.
- Experience with various computer software applications such as Microsoft Office and/or equivalent.
- Demonstrated experience to successfully operate office equipment.
- Data entry experience.
- Typing and spelling competency with grammar and proofreading skills.
- Possess strong verbal and written communication skills.
- Demonstrated experience to successfully provide quality customer service.
- Demonstrated experience to successfully work independently, organize own work and coordinate work activities of others.
- Ability to work under pressure and meet deadlines.
- Demonstrated experience to successfully maintain satisfactory work performance and attendance records.
- Ability to successfully maintain positive intercultural and interpersonal relationships.
Preferred Qualifications:
- Some college course work.
- Experience in higher education.
- Experience using Banner and Blackboard.
- Supervisory experience preferred.
Supervision Received:
Receives general instruction from a designated supervisor but is generally expected to work independently.
Supervision Exercised:
Hire, train, supervise, schedule and coordinate the work of student employees and may act as lead worker to other PSS staff members within the department/unit/division.
Physical Demands:
- To perform this job successfully, an individual must be able to perform each essential function satisfactorily. Must have the physical stamina to work long hours and/or more than 5 days per week. The requirements listed are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- The information contained in this job description is for compliance with the Americans with Disabilities Act (A.D.A) and is not an exhaustive list of the duties performed for this position. Additional duties are performed by the individuals currently holding this position and additional duties may be assigned.