IT Operations Coordinator
Job Title: IT Operations Coordinator
Classification: C3
Department: Information Technology
Updated: March 2023
Job Summary
Provides quality customer service in which discretion concerning the university’s policy and procedures is required and supports the IT Operations team with a focus on Technology Acquisition.
Essential Functions
- Assist GVSU faculty/staff with technology questions and purchases.
- Obtain quotes from vendors, enter requisitions, and link to the IT purchasing system.
- Process various electronic purchasing documents and determine the appropriate method of processing in a time-sensitive manner.
- Review all documents for completeness, accuracy, approval, and compliance with university purchasing policies and procedures.
- Create and maintain training documents and procedures for internal use.
- Manage internal inventory and order stock as needed.
- Serve as the backup to complete critical functions for the IT Operations Clerk.
- Approve technology acquisition invoices.
- Provide training on technology acquisition processes and guidance to the desktop support students.
- Maintain and update the technology assets for IT within the IT Service Management (ITSM) software.
- Assist the Technology Acquisition Manager with updating and maintaining accurate information on the technology acquisition website.
- Works closely as a liaison with the IT Services student workers.
- Other duties as assigned.
Non-Essential Functions:
N/A
Required Qualifications
- High school graduate or equivalent.
- Minimum of three years of relevant work experience.
- Experience with various computer software applications such as Microsoft Office and/or equivalent.
- Demonstrated experience to successfully operate office equipment.
- Data entry experience.
- Typing and spelling competency with grammar and proofreading skills.
- Possess strong verbal and written communication skills.
- Demonstrated experience to successfully provide quality customer service.
- Demonstrated experience to successfully work independently, organize own work and coordinate work activities of others.
- Ability to work under pressure and meet deadlines.
- Demonstrated experience to successfully maintain satisfactory work performance and attendance records.
- Ability to successfully maintain positive intercultural and interpersonal relationships.
Preferred Qualifications
- Higher education experience.
- Experience with basic accounting principles.
- Experience with ERP and ticketing software.
Supervision Received
Receives general instruction from a designated supervisor but is generally expected to work independently.
Supervision Exercised
Hire, train, schedule and coordinate the work of student employees and may act as lead worker to PSS staff members within the department/unit/division.
Physical Demands
- To perform this job successfully, an individual must be able to perform each essential function satisfactorily. Must have the physical stamina to work long hours and/or more than 5 days per week. The requirements listed are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- The information contained in this job description is for compliance with the Americans with Disabilities Act (A.D.A) and is not an exhaustive list of the duties performed for this position. Additional duties are performed by the individuals currently holding this position and additional duties may be assigned.